Samoan Interpreter

Job Title

Samoan Interpreter (Phone Interpreter)

Work at Home, United States

Independent Contractor

$0.75 - $0.90 per minute

The Samoan Telephone Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Samoan and English speakers across a range of industries including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly and concisely, recognizes cultural differences, and maintains a professional and courteous demeanor throughout sessions.

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during sessions in events that involve incoherent or upset primary speakers, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions and protocol to ensure expectations are met while protecting the Limited English‑speaking Person (LEP). Avoid interaction with the LEP without client permission.
• Understand protocol and terminology for various industries including medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and diversity.
• Handle calls that are highly emotional or stressful, including end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation or gender expression, while maintaining neutrality and objectivity.
• Provide consistent, high‑quality service within a dynamic environment that may involve extended calls or high call volumes.

• Fluency in Samoan and English with a strong understanding of cultural dynamics.
• Ability to assess regional and accent differences to facilitate communication with the LEP.
• Excellent listening, retention, and note‑taking skills to maintain accuracy.
• Ability to concentrate, remain detached, neutral, and objective during sensitive subjects.
• Education or experience in language‑related fields such as teaching, language assessment, translation or interpretation preferred.
• Minimum age 18 years and legally authorized to work in the United States without requiring future visa sponsorship.
• High school diploma or equivalent; reading and writing proficiency in both languages highly preferred.
• Ability to adapt to new technology enhancements offered by Language Line Solutions.
• Must be able to operate a keyboard and mouse, and remain in a stationary position for most of the workday; ability to type or write with sufficient manual dexterity and lift up to 26 lbs.

• Dedicated personal device for business purposes: desktop, laptop, tablet (iPadOS or Android) or smartphone (iOS or Android).
• Operating system:
  Windows, macOS, or ChromeOS.
• Restricted brands:
  Kaspersky products and Huawei hardware are prohibited.
• High‑speed Internet connection with download speeds of at least 5
  
  Mbps, upload speeds of 3
  
  Mbps, ping no more than 300ms, and jitter no more than 30ms.
• Access to a quiet space free from background noise or distraction.

• Operate a keyboard and mouse and maintain a stationary position in front of a computer for the majority of the workday.
• Operate company‑provided software and systems to perform all job functions.
• Be able to lift up to 26lbs.
• May be exposed to moderate noise levels from computer, audio, telephone.

This is an independent contractor position and therefore not eligible for employee benefits. However, employees have access to a Senior Language Specialist, Interpreter and Technology Help Desks for support. Students may also receive employee referral bonuses and advancement opportunities within Language Line Solutions.

LLS is an…