Customer Technical Support Advisor - Hanover Park, Bilingual Spanish

Customer Technical Support Advisor
- Hanover Park, Bilingual Spanish

Technical Support Advisor
- Bilingual Spanish

Location:

Chicago, Illinois, Hanover Park

Salary:
Up to $50,000 + Annual Company Bonus

Corston Architectural Detail was founded by a team of creative designers and engineers with a shared vision: to create high-quality, solid brass hardware, switches, outlets, and lighting that bring harmony and coordination from room to room. We've grown quickly and seen huge success in our five years – launching in the UK, EU, UAE, and USA. Our US business and operations are expanding quickly, supported by a customer service and warehouse team in Chicago and a new showroom located in Manhattan at the New York Design Centre.

We're looking for a Product Technical Support Advisor with an electrical background to join our growing US team. You'll be the first point of contact for customers and trade professionals, providing expert guidance on product selection, installation, and technical troubleshooting across our switches, outlets, hardware and lighting ranges. You'll combine strong technical understanding with a passion for customer experience - ensuring every interaction reflects Corston's high standards of craftsmanship, precision, and service.

Provide technical support on wiring, load compatibility, dimming systems, and installation requirements for switches, sockets and lighting

Troubleshoot electrical and installation issues over the phone, guiding customers and electricians through clear step-by-step solutions

Support trade customers (designers, electricians and contractors) with specifications, installation details and troubleshooting

Offer technical guidance and support to the wider customer service team

Handle customer enquiries by telephone and email

Identify recurring technical questions and suggest updates for FAQs on Corston.us

Fluent Spanish and English

Minimum 1-year electrical work, installation, or technical customer service within electrical products / industry

Excellent in-person and telephone skills

Excellent presentation, verbal and written skills

Thrives in face-paced environment

The ability to build strong relationships

Highly task and KPI driven

High energy working environment, recognition and career growth opportunities

Annual company-based bonus and salary review

26 days off (15 PTO + 11 paid holidays)

401k plan with 3% match

Health insurance benefit ($500 per month)

Mobile phone allowance $40

Corston is a distinguished UK brand specializing in premium switches, sockets, and lighting solutions that seamlessly blend aesthetics and functionality to elevate both residential and commercial spaces. Renowned for its exquisite finishes including Antique Brass, Polished Nickel, and Bronze, Corston offers an extensive range of products designed to inspire and enhance interior design. Their selection includes toggle, rocker, and dimmer switches, an array of outlet options, as well as stylish door and cupboard furniture, shelf brackets, and elegant lighting fixtures like wall lights and pendants.

Committed to exceptional craftsmanship, Corston's products coordinate perfectly to simplify the design process while ensuring a cohesive look throughout any space. Their dedication to customer satisfaction is evident through their prompt service and high-quality offerings, attracting glowing reviews from delighted clients. With a focus on both style and practicality, Corston is the ideal choice for those looking to transform their environments into sophisticated and inviting spaces.

Discover Corston today and experience superior quality that enhances everyday living.

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