Client Service Representative

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team. This is a full-time salaried position in our Chicago office and report to the Head of Client Support team.

• Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
• Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
• Trade support and application-level troubleshooting of orders generated by Spider Rock's proprietary algorithms
• Troubleshoot system and client connectivity issues
• Investigate order routing issues between Spider Rock and multiple execution brokers
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Assist in client-onboarding and account creation

• Bachelor's degree or equivalent experience
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
• Previous financial industry or trading experience a plus
• Experience in the financial industry
• Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
• Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
• Professional, motivated attitude
• Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
• Independent self-starter and a keen attention to detail is a must
• Local to the Chicago land area

• Learn while doing
• Highly competitive pay, benefits, and bonus structure
• Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
• Discounted pet insurance
• Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
• Wellness programs
• Zen Den for meditation, naps, nursing, or just to decompress
• Work with high-caliber and innovative professionals
• Access to unlimited snacks and beverages in our lounge area
• Monthly, quarterly, and semi-annual company sponsored events
• 401K Safe Harbor Plan and Match
• Divvy bike access
• A fun and collaborative environment

Spider Rock is an Equal Opportunity Employer