Manager, Counsel: Complaints, Disputes & Fraud; Hybrid

Position: Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)
* Provide legal advice and support on responses to customer complaints and disputes;
* Work with compliance and business partners to investigate consumer complaints and develop appropriate written response;
* Identify and coordinate resolution of potential line of business compliance or operational errors;
* Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation;
* Provide information on litigation and regulatory trends;
* Provide information to legal partners about trends and issues identified through complaints;
* Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers;* “Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts;
* Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements; and
* Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team.
* Juris Doctor from an accredited law school
* Active member in good standing of at least one state bar
* At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel
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* Preferred Qualifications:

***** 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry
* Ability to work in a dynamic environment and flexibility to adapt to changing needs
* Ability and desire to learn new areas of law
* Ability and willingness to work as a team player
* Strong communication and interpersonal skills
* Strong analytical and organizational skills

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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