Product Support Coordinator

Description

The Product Support Coordinator ensures efficient order preparation & shipment of sample orders/replacement part requests. The position ensures an outstanding customer experience in the fulfillment process.

• Order Management:
  Oversee daily sample/replacement part fulfillment, including material cutting, cleaning, labeling, packaging, and shipment. Address & rectify open order discrepancies to ensure customers receive the intended products.
• Expedited Shipping:
  Accelerate processing of aged orders to enhance delivery speed.
• Inventory Monitoring:
  Conduct cycle counting, rectify operational discrepancies, and report inventory issues to management. Document product movements and develop reports for their functional areas.
• Customer Issues:
  Handle and find resolutions for escalating customer concerns.
• Return Management:
  Handle returned material inventory and undertake necessary repackaging or un-assembling.
• Safety:
  Abide by all environmental and safety regulations.
• Training:
  Participate in ongoing training and development to ensure updated skills and product knowledge.
• Quality Assurance:
  Maintain adherence to company-established order preparation and quality standards.
• Other Duties:
  Participate in additional warehouse tasks as required and perform other relevant duties as assigned by the management.

• Organizational
  
  Skills:
  
  Demonstrated ability to organize tasks and manage time efficiently.
• Technical Proficiency:
  Adequate knowledge of various computer software, including Outlook, CRM, Windows, and UPS software.
• Communication:
  Effective interpersonal skills and ability to communicate across various organizational levels.
• Autonomy:
  Ability to work independently and as part of a cohesive team.

• Education:
  
  Requires a high school diploma or equivalent.
• Experience:
  
  2-3 years of relevant experience in order fulfillment or a related field preferred. Forklift and cut saw experience beneficial.
• Work Authorization:
  Authorized to work in the US.

• Movement:
  This role demands continuous mobility and standing. Occasionally involves tasks such as stooping, kneeling, crouching, and handling boxes.
• Lifting:
  Ability to lift and move items weighing up to 50 lbs.