Order Management Specialist

At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s.

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

At Ferrara, delivering the right product to the right customer at the right time is critical to our success—and the Order Management Specialist plays a central role in making that happen. This position sits at the intersection of supply chain, customer operations, and sales, ensuring that customer orders are executed with precision, speed, and a high level of service.

In this role, you will take ownership of the order lifecycle, managing customer orders against key service metrics such as case fill and on‑time delivery. You’ll analyze inventory positions, anticipate production timing, and make informed decisions that balance service excellence with operational realities. Your ability to think ahead and prioritize effectively will directly impact customer satisfaction and Ferrara’s ability to deliver on its commitments.

Beyond execution, this role requires strong analytical thinking and problem‑solving. You’ll handle non‑routine situations that require judgment beyond standard processes—investigating order discrepancies, resolving service issues, and partnering cross‑functionally with supply chain, transportation, and sales teams to find solutions. You will serve as a trusted point of contact, ensuring that customer needs are met while maintaining operational discipline.

This is an excellent opportunity for someone who enjoys working in a fast‑paced, detail‑oriented environment where no two days are the same—and where your ability to solve problems and drive outcomes has a direct, visible impact on the business.

• Analyze incoming orders and investigate and resolve customer issues.
• Formulate optimal cost‑efficient case‑fill and delivery options to meet customers’ requirements.
• Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
• Work independently to resolve transportation and distribution issues.
• Represent Supply Chain in customer collaboration meetings.
• Ensure adherence to all company policies and procedures.
• Understand and demonstrate the Company’s core values.
• Perform other duties as assigned.

• Significant knowledge of the company’s products and the industry.
• Customer‑focused attitude.
• Complex problem‑solving skills.
• Superior communication skills (verbal and written).
• Teamwork and collaboration.

• Minimum 4 years’ experience in a customer‑facing role within the CPG industry.
• Minimum Bachelor’s degree, preferably in Supply Chain‑related majors or Business.
• Detail‑oriented and results‑driven mindset with the ability to work in a fast‑paced environment.
• Experience working with large sets of data and helping make data‑driven decisions.
• Working knowledge of SAP ECC or S4.
• Experience working cross‑functionally including sales, supply chain, pricing, quality, and…