Seafreight Import Coordinator

Job Overview

The Sea freight Import Coordinator coordinates product shipments, ensuring service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all sea freight import activities.

Base compensation range: $28.85 to $32.00 per hour. Additional benefits include a competitive health and welfare program, a 401(k) retirement savings plan, tuition assistance, and incentive compensation for eligible positions.

• Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (e.g., delays, shipment status inquiries, arrival notices, billing).
• Escalate recurring carrier/vendor service issues to Supervisor.
• Maintain service relations with customers, carriers, vendors, and other Hellmann offices.
• Ensure compliance with all applicable internal and external SOPs and regulatory requirements.
• Consult with supervisor prior to agreeing to non‑standard services and/or pricing.
• Ensure customers are properly set up and maintained in company systems (e.g., POA, credit application, customer billing profiles).
• Develop and maintain customer standard operating procedures (CSOPs) with Account Management and Sales.
• Process shipments in compliance with company SOPs and customer/regulatory requirements (e.g., Hellmann policies, OBL, Letter of Credit, Certificate of Origin).
• Perform credit check prior to arranging transportation.
• Submit insurance purchase requests upon request.
• Verify and confirm any additional charges incurred (e.g., driver waiting time, demurrage, detention).
• Communicate additional charges promptly to the customer to prevent disputed invoices.
• Obtain/retrieve the arrival notice from the carrier.
• Create broker arrival notice and pass to HWL Trade Services or outside broker within KPI.
• Dispatch all Hellmann‑arranged deliveries or communicate necessary information to carrier/consignee for all non‑Hellmann‑arranged deliveries.
• Send customer arrival notice.
• Collaborate with Trade Services to arrange inspections when required.
• Ensure carrier and CFS are paid and have all required documentation to ensure timely availability/release of freight.
• Enter and update all required milestone tracking events within area of responsibility.
• Perform other duties as assigned.

This position does not supervise any direct reports.

• Associate’s Degree from a two‑year college or equivalent work experience, or high school diploma/GED with additional work experience.
• One to three years of prior experience in the freight forwarding industry preferred.
• Completion of any industry‑related course is an asset.
• Strong organizational, time‑management, and prioritization skills.
• Customer‑focused attitude and adaptability to high‑pressure environments.
• Excellent interpersonal, written, and verbal communication skills in English.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet.
• Knowledge of world geography, shipping documentation, and Incoterms preferred.
• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages.

Frequently required to stand and walk; regularly required to sit for extended periods; use arms to reach, hands and fingers for computer and phone use; speak clearly and listen for heavy phone contact; requires close‑up and computer‑screen distance vision ability.

Typical office setting with various office equipment.