Ocean Product Manager

As a global client-centered logistics operator,
Noatum Logistics
provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries,
Noatum Logistics
has onsite experts to develop and execute logistics solutions tailored to meet our client’s needs.
Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.
Noatum Logistics
responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

We are looking for an Ocean Product Manager
to lead the ocean team in Chicago branch
.
In this role, you will be responsible for is responsible for the end-to-end management of ocean import and export operations within an NVOCC environment, responsible for the strategic direction, operational execution, and regulatory compliance of all ocean freight service (FCL, LCL, import/export). This role oversees the full life cycle of ocean shipments and leads cross-functional teams to deliver efficient, cost-effective, and customer-focused logistics solutions.

The position serves as the subject matter expert in ocean freight operations, with accountability for driving performance, improving processes, and maintaining strong carrier and customer relationships.

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Ocean Freight processes.
• Partner with finance and branch leadership, review account-level profitability, recommending adjustments to improve margin and operational performance.
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables. Oversee shipment accounting functions, ensuring accurate revenue recognition, cost allocation, and timely financial reporting.
• Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import/export controls.
• Set KPIs for productivity, accuracy, and customer satisfaction.
• Conduct performance reviews and provide coaching and escalation support.
• Act as senior escalation point for key customers and internal stakeholders.
• Responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.

• Extensive experience with Import and Export Ocean operations is a must.
• Bachelor’s degree in Logistics, Supply Chain, Business or related field or 15 + years of experience.
• 5+ years' leadership experience in the freight forwarding industry is required
• Hazmat / DG experience is preferred
• 1+ years' Cargo Wise software experience is preferred.
• Hands-on experience with FCL, LCL, and co-loading operations
• Exceptional communication skills (verbal, written, and presentations).
• Strong computer skills:
  Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building.

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed…