Customer Supply Chain Coordinator

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

The Customer Supply Chain Coordinator is accountable for leading all order fulfillment activities to offer customer service support to the company’s sales efforts. This role will be responsible for ensuring customer orders are processed, shipped and invoiced. The Customer Supply Chain Coordinator will serve as the primary liaison between sales personnel, brokers, distributors, customers and various departments and functions to investigate, resolve and respond to issues and questions.

This critical role requires interpersonal and problem solving abilities as well as a process orientation to facilitate resolution to both short term and long term service issues

• Manages the full end-to-end order to cash business cycle.
• Ownership of ordering, fulfillment and invoice process including all EDI or manual entries of order data, shipment data and carrier delivery data
• Ensuring release of invoice for timely billing
• Resolving all conflicts with orders, including quantity discrepancies, quality lot information for traceability and pricing issues
• Serve as the interface between the customer, supply chain and sales on order fulfillment and service-related matters Enable support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and serve as a liaison between the customer, outside sales, and internal departments
• Offer solutions to assigned customer accounts based upon specific customer initiatives
• Ensure processes and procedures are in place and executed for ERP maintenance, error reports review/action as well as audit of customer pricing expectations
• Proactively communicate to Buyers daily late deliveries, product cuts, order changes,
• Collaborate with Warehouse & Transportation team members in resolving issues and communicating to appropriate parties
• Support customer and sales teams with issue resolution
• Analyze existing order fulfillment processes for efficiency opportunity improvements
• Monitor customer replenishment scorecard and collaborate to drive improvement
• Ensure accurate and on time delivery performance as measured by Lactalis and customer defined metrics
• Coordinate day to day issue resolution of out of stocks, warehouse issues, carrier’s issues or customer order changes

• Bachelor’s Degree in Supply Chain, Business, or a related field
• 1+ years of Supply Chain Experience in a customer service environment
• Strong communication and inter-personal skills. Ability to collaborate across functions as well as outside the organization with customers and service providers
• Demonstrated strengths in critical thinking, problem…