Operations Representative

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available.

Working out of our Chicago office, we are looking for our next Operations Representative. In this role, you will support the day-to-day transportation operations by managing shipments, coordinating with LTL and TL carriers, and maintaining strong relationships with vendors and customers. You’ll collaborate closely with the sales and operations teams to ensure smooth execution and exceptional service.

• Manage daily transportation operations including load building, dispatching, tracking, and scheduling shipments
• Coordinate and track shipments from pickup to delivery
• Communicate with carriers, shippers, and consignees to ensure smooth operations
• Negotiate rates and book freight with carriers
• Maintain a basic understanding of TL freight
• Create and maintain strong relationships with customers and vendors
• Ensure all required shipping documentation is accurately prepared
• Maintain effective and professional communication both internally and externally in a timely manner
• Collaborate with sales and operations teams to support customer needs
• Adhere to and follow all standard operating procedures

• High School Diploma required
• 2+ years of experience in customer operations within the logistics or supply chain industry
• Food & Beverage experience preferred
• Strong problem-solving and multi-tasking skills
• Detail-oriented with excellent organizational habits
• Professional email and phone etiquette
• Outgoing personality, high energy, and flexibility
• Positive attitude with a desire to work hard
• Strong team player

• Career development and advancement opportunities
• Casual dress code
• Full benefit options including Medical, Dental & Vision
• Life/AD&D Insurance and Long-Term Disability
• 401(k) with company matching
• Dynamic work environment and 'can-do' culture