Field Service Technician - 2nd shift & Weekends - Cadillac, MI

Overview

Position: Field Service Technician - 2nd shift & Weekends - Cadillac, MI

Department: Service - Field Service

Employment Type: Permanent - Full Time

Location: United States/Remote

Compensation: $20.00 - $27.00 / hour

GLORY OFFERS:

• 401k plan with company nonelective contribution and employer match
• Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

PAY RANGE:

• $20-27 an hour

Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. A 10% shift differential will be paid for working 2nd shift hours.

Days/Times: Thursday 2pm-12am, Friday 2pm-12am, Saturday 11am-9pm, Sunday 11am-9pm

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware / Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The statements describe the general nature and level of work and are not an exhaustive list of all responsibilities
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical troubleshooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair; the ideal candidate may possess some PC knowledge but this position is not intended for IT or help desk professionals.

• REQUIRED SKILLS AND COMPETENCIES

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos, truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Glory is proud to share that our benefit package ranks in the top 25% across the country!

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7…