Field Service Tech Automation

Summary

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment at various customer locations while maximizing machine uptime and customer satisfaction. This role also supports administrative duties within the Service and Parts Department.

• Fully accountable for completing work according to the service work order
• Support the Ranpak Tech Support Hotline when necessary
• Prioritize working safely at all times and abide by any specific customer requirements
• Write detailed and accurate field service reports and submit them, along with expenses, promptly
• Maintain communications with customers and Ranpak personnel regarding job progress
• Build and maintain professional relationships with customers
• Keep tools and other equipment (e.g., service van) in good condition
• Ensure a clean and tidy machine/workplace when leaving the customer’s location
• Actively contribute to a professional and profitable service organization
• Perform other duties as assigned by the manager

• Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ industry experience with industrial automation maintenance & troubleshooting
• Ability to travel within North America on short notice, with a 50‑70% travel expectation
• Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
• Ability to understand and work with PLCs of different vendors (e.g., Siemens, Beckhoff, etc.)
• Logical and solution‑oriented thinking
• Self‑motivated, aspiring to improve technical knowledge and keep skills sharp
• Ability to read blueprints, schematics, and technical drawings
• Good verbal & written communication
• Experience with SAP or similar ERP systems
• High focus on customer service and exceeding client expectations
• Above average use of computer applications such as MS Office
• Flexible working hours to meet customer needs, including occasional weekend and off‑shift hours

No

Office Setting

• Choice of sitting or standing, or alternating between them (stand‑up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise: phones, printer, light foot traffic

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by law in the locations where we operate.

Accommodations are available for applicants with disabilities. This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read our Code of Ethics. Ranpak participates in the E‑Verify program in certain locations as required by law.