ATM Technician

ATM Technician (4400) – Hyosung - North America

Salary range:
Base pay range $24.00/hr - $24.00/hr. (Range is provided by Hyosung - North America; actual pay will be based on skills and experience.)

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self‑service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products—flexible products that adapt to our changing world and our customers’ changing needs.

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) located in several service areas. The Field Service Engineer will provide on‑site support for ATMs—including repair, maintenance, and replacement services. When not traveling, the Field Service Engineer may participate in training other new NHA Field Service Engineers and assist with the staging and integration of ATMs.

• Installation, repair, software loading, and maintenance of ATM’s or other products in a defined geographical territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Up to 30% travel for work to areas outside home geography as required.
• Perform preventive maintenance functions of an ATM, including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within the allotted timeline.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on‑call duty.
• Work independently with minimal supervision.
• Represent NHA by providing extraordinary customer service to meet service obligations and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible for company credit card usage and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned.

• Associate’s Degree in Electronics or equivalent experience; prior ATM experience preferred but not required; or 3-5 years of field service experience.
• Solid understanding of electronics and electro‑mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country (30-40% travel may be required).
• Ability to work all shifts, including weekends and holidays.
• On‑Call duty required; compensation provided.

• Must talk and hear.
• Often required to sit and use hands and fingers, to handle or feel.
• Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Must be able to lift 50 lbs without assistance; may be asked to lift up to 80 lbs with assistance of machinery or helper.
• Vision required includes close vision.

• May be occasionally exposed to moving mechanical parts and vehicles.
• Noise level usually quiet to moderate.
• Passage of employees through the work area is average and normal.
• This position is a high‑security position and may pose a risk of exposure to criminal elements; proper security training and awareness required.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer – Minorities/Females/Disabled/Veteran.

Mid‑Senior level

Full‑time

Engineering and Information Technology; IT Services and IT Consulting