Client Account Executive

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we re untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

The Client Account Executive (AE) will be one of the primary day-to-day contacts for our client, as well as internal teams supporting various direct marketing programs. The AE will support the Account Supervisor and Account Director in leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution. Epsilon services supported include strategy, analytics, data, creative, email, digital and print production.

• Participate in the development of strategic direct marketing plans/programs to meet client business objectives.
• Establish strong working relationships with clients and various internal and external partners as needed to support programs.
• Oversee implementation of all projects ensuring accurate, efficient and timely execution.
• Ensure that all client requests are handled in a timely manner.
• Develop an in-depth knowledge of the client’s business and product lines to establish credibility with client.
• Monitor competitive activities and provide recommendations to client based on opportunities identified.
• Prepare thought-provoking Creative Briefs, lead the creative team in the development and execution of creative concepts, and provide insightful/relevant feedback.
• Manage client and internal approval processes.
• Supervise production activities to ensure accuracy and quality of printed materials. Review all print production proofs and provide mail sign-offs.
• Work with the internal proofreader to ensure accuracy of creative, copy, brand guidelines, client-specifics, product specifics, and legalese.
• Oversee email development related to a campaign, from creative through list management through programming and deployment (working with clients and internal team members).
• Manage all project timelines and project estimating, billing and invoicing on a timely basis as outlined in client agreement.
• Work with internal Analytics team
• Assist in training client and internal partners on client Retailer programs and services.
• Assist the Outside Sales Managers in growing our core business within our existing client base.
• Ensure optimal client feedback to Account Leaders, Sales Management or other departments with regard to: project requirements, enhancements, and success.
• Identify opportunities to increase the efficiency and profitability of internal agency processes and client programs.

In addition to the above, the Client AE is expected to:

• Provide timely, clear communications both written and verbally to internal and client teams.
• Assist in developing and managing client relationship.
• Propose and promote improvements to client’s program and processes.
• Help resolve program issues in a timely manner, and work closely with client to prevent future issues.
• Work well under pressure in a fast-paced environment.
• Be extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations
• Posse…