Store & Nursing Manager; Nurse Practitioner

Role Overview

We’re hiring a hands-on
Store & Nursing Manager for our Chicago market. This is a unique leadership role for a Nurse Practitioner who is also business-minded and excited to run day-to-day store operations while leading and developing a high-performing team.

You’ll be responsible for driving sales and profitability, maintaining exceptional client experience standards, ensuring medical and operational compliance, and building a strong team through hiring, training, and coaching. You’ll partner closely with regional leadership and cross-functional teams (Operations, Education, Inventory, Client Services) to execute priorities and improve performance.

Location: Chicago, IL (West Loop)

Schedule: In-person, 40 hours per week

Reports to: Head of Operations

Direct Reports: RNs, NPs, Massage Therapists and Front Desk Team Members in the Chicago market.

Compensation: $105,000-$145,000/year based on experience

• Daily operations across the store and clinical floor: staffing, scheduling, appointment flow, client experience, and team execution.
• Implement and maintain SOPs that support efficient, profitable operations.
• Ensure cleanliness, safety, and adherence to sterility and clinical standards during treatment delivery.
• Conduct routine chart audits and monitor compliance with internal protocols and applicable regulations.
• Oversee facilities, equipment readiness, and service quality standards.

• Drive store performance to meet or exceed revenue targets and profitability goals.
• Use KPIs and reporting to assess performance, identify gaps, and build weekly/monthly action plans.
• Lead initiatives that increase conversion, rebooking, memberships, upsells, and cross-sells.
• Analyze client feedback and service trends to improve offerings and elevate the overall experience.
• Identify opportunities to improve service efficiency and reduce operational expenses without compromising quality.

• Recruit, hire, onboard, train, and retain top talent to support current operations and future growth.
• Set clear expectations and create accountability for performance, education, and client experience standards.
• Partner with the Education Manager to ensure completion of training and continuing education.
• Conduct performance evaluations, provide coaching, and support career development.
• Build a culture of collaboration, professionalism, and high performance.

• Oversee stock-to-sales processes for medical and non-medical supplies, amenities, and retail.
• Partner with the Inventory Manager to optimize par levels, reduce waste, and prevent stockouts.
• Ensure accurate ordering, receiving, organization, and inventory control practices.

• Maintain a client-first environment and ensure consistent 5-star service delivery.
• Handle customer complaints and escalations with professionalism and discretion.
• Implement feedback loops to measure client satisfaction and drive improvements.
• Uphold Clean Market brand standards across the full in-store experience.

• Work closely with the Head of Store Operations to align local execution to company goals.
• Partner with Education, Inventory, and Client Services teams to implement updates and resolve operational issues.
• Identify local partnership and community opportunities that support growth and brand awareness.

• Active
  Nurse Practitioner (APRN-FPA) license (and ability to practice in Illinois); strong IV therapy competency and comfort operating in a clinical setting. (Required)
• Completed over 4,000 clinical hours in collaboration with a physician.
• Demonstrated leadership experience managing and developing teams (clinical and/or retail/service teams).
• Strong operational instincts: scheduling, workflow management, process improvement, and accountability.
• Sales and business acumen with comfort using metrics to drive decisions and results.
• Excellent communication, organization, and decision-making skills.
• Experience in a multi-service environment preferred (wellness, med spa, IV lounge, boutique fitness, hospitality, or specialty retail).

Physical requirements: Ability to stand for extended periods and lift up to ~30 pounds.

Job Type: Full-time

Bonus

Health Plan Benefits (Medical, Dental, Vision)