Zone Service Manager - Americas US Western

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career.

The Zone Service Manager – Americas US Western is responsible for leading zone‑level service business performance across the Western United States, with P&L responsibility, including accountability for revenue delivery, growth execution, cost discipline, operational excellence, and customer experience. This role serves as a clear advocate for the customer and the business, translating enterprise service strategy into field execution by leading a multi‑layer organization of Area Service Managers and Field Service Engineers, while driving sustainable behaviors through disciplined application of the Danaher Business System (DBS).

This position reports to the Americas Regional Service Leader and is part of the Equipment Services organization, working remotely to cover the Western United States.

• Own zone‑level service business performance, including revenue delivery, growth contribution, operational effectiveness, and customer satisfaction across the Western US.
• Lead execution of service growth mechanisms within the zone, including service contract capture, unit adds, renewals, and digital or service attachment, ensuring field leaders and engineers are enabled, accountable, and capable of directly proposing and converting service offerings in partnership with Service Sales, Product Management, and Commercial teams.
• Provide inspirational leadership to an $80M+ P&L organization, directly leading Area Service Managers and indirectly leading a large population of Field Service Engineers across a geographically complex territory, with direct accountability for expense management, investment decisions, and pricing discipline that protect profitability while enabling growth.
• Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the zone to ensure accountability, follow‑through, and sustained performance improvement.
• Ensure operational excellence and service delivery performance, including high‑quality execution of new equipment installations and critical service events, driving improvement in key service KPIs such as applied time, utilization, first‑time fix, PM completion, response time, quality, and safety.
• Serve as a senior escalation point for complex and high‑pressure customer, operational, or performance issues, exercising sound commercial judgment to resolve issues rapidly while protecting customer relationships and the long‑term interests of the business.
• Partner cross‑functionally with commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with business objectives.

• Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional/military experience.
• Long‑standing experience leading customer‑facing field service organizations within life sciences, biotechnology, medical devices, or other high‑technology environments.
• Previous managerial experience, including responsibility for developing and leading people leaders.
• Demonstrated experience leading…