Warehouse Operations Manager

Company Overview

At Concordance Healthcare Solutions
, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships, and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity.

Through our dedicated staff of over 750 employees working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full-time Operations Manager in our Chicago, IL location. The primary role of the Operations Manager is to drive performance and oversee personnel, receiving, inventory, shipping, logistics, fiscal and facilities activities at the Distribution Center. The Operations Manager will drive consistency and cost reduction through the creation and implementation of standardized work processes;

and will closely monitor distribution results and execution against company standards.

• Reviews, recommends, and develops changes in operations, processes, and systems. Ensures the proper implementation and maintenance of approved changes.
• Drive productivity standards and performance metrics (KPIs) including throughput, order accuracy, on-time shipping, and labor efficiency.
• Ensures the highest standards are achieved in safety, personnel, efficiency and product quality, while complying with all company policies and legal regulations.
• Develops relationships and excellent lines of communication with all internal and external key members; develops a clear understanding of the needs and expectations of the account.
• Leads warehouse personnel and supervisors; including the hiring, training, development, supervision, and performance management of team members.
• Manage, coach, and develop supervisors and frontline team members to achieve operational goals and maintain high engagement.
• Provides clear understanding and constant feedback to team members and leadership on progress against agreed upon goals and objectives.
• Proactively works with cross functional teams, both internal and external, to ensure that the company meets or exceeds the expectations of our customers. Investigate service failures, and develop, implement and monitor appropriate corrective and preventative action.
• Assists in developing warehouse design by planning layout, product flow, and product handling systems; evaluating and recommending new equipment.
• Collaborates and communicates with external suppliers to develop strong and effective relationships that support the company's growth and profitability plans.
• Provides leadership to team members by exhibiting a positive attitude while navigating through industry and company changes.
• Participates in company meetings and initiatives as appropriate. Be an active participant in sharing best practices, and industry knowledge with team members.
• Represents the company to the community in a positive manner, consistent with its marketing and customer goals.
• Ensure compliance with safety regulations, OSHA standards, and company policies to maintain a safe working environment.
• Travel required 15% of time.
• Other duties as assigned.

• Bachelor's degree and a minimum of 6 years of Operations-Distribution experience or equivalent combination of education and experience.
• Previous experience supervising, training, developing and providing direction to staff.
• Ideal candidate will have demonstrated leadership, decision-making, and problem‑solving skills.
• Broad working knowledge of Distribution Center processes and operations.
• Basic knowledge of OSHA, FMCSA and State Laws.
• Understanding of DOT regulations is preferred.
• Thorough knowledge of Voice Pick and VAI systems (or similar warehouse management or operating system).
• Strong customer service, time management, and organizational skills.
• Excellent communication skills,…