LN Venues, Operations Coordinator - Huntington Bank Pavilion

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Leadership, Compliance & Safety

* Partner with the General Manager and Operations Manager to ensure compliance with Live Nation policies, Chicago municipal ordinances, and Illinois state laws.

* Conduct pre-show "Zone Sweeps" to ensure operational readiness, fire code compliance, and adherence to Chicago crowd management regulations.

Event & Facility Operations

* Work directly with the Operations Manager and Security Supervisors to perform day-of-show duties.

* Will assist in lead in day-to-day maintenance of the facility.

* Will assist with venue seating changeovers.

* Lead opening, running, and closing procedures for events.

* Oversee ingress/egress plans.

* Respond to elevated guest and staff concerns, including VIP programs, amenities, and service complaints.

* Coordinate with front-of-house, box office, sponsorship, and production teams for seamless event execution.

* Conduct safety, cleaning, and maintenance walk-throughs before and during events.

Security & Risk Management

* Implement and manage security protocols, surveillance systems, and emergency procedures.

* Investigate incidents, prepare reports, and manage ejection logs.

* Act as a point of contact for security-related questions for tours.

Staff Leadership & Development

* Assist with recruiting, hiring, training, and supervising operational and security crew members.

* Assist with daily pre-shift meetings.

* Ensure all staff are trained in guest service, safety, and Live Nation SOPs such as emergency evacuation protocols.

Financial, Labor & Payroll Management.

* Maintain timesheet logs, verify submissions, and pull labor reports after events.

* Ensure crew members are accurately scheduled in TMSS.

* Ensure payroll is accurately submitted for IT, Operations, and Security departments.

* Process, code, and track invoices to ensure budget alignment.

Administration & Coordination

* Coordinate with tours to execute VIP programs and auxiliary show needs (volunteers, activations, etc.).

* Process any expenses associated with VIP Programs.

* Coordinate with tours to execute requested security deployments.

* Maintain effective communication across departments

WHAT THIS PERSON WILL BRING

Required:

* 1-2 years supervisory or operational management experience.

* Microsoft Word, Excel, and PowerPoint knowledge

* High School Diploma required

Preferred:

* College Degree in a related field

* Fork Lift Certification

Physical Demands/Working Environment:

* Working environment is fast-paced and has a moderate to loud noise level

* Ability to lift up to 75 lbs

* Flexible Schedule (days/nights, weekends)

* Position requires extended periods of prolonged standing, bending, stooping

* Ability to wear an earpiece for radio communication

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS:
Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over),…