Director, Finance Systems Governance & Operational Excellence

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  
** Job Summary
** Acrisure is seeking a Director, Finance Services & Automation Governance & Operational Excellence to join our growing team in Grand Rapids.  The Director, FSA Governance & Operational Excellence is a senior leadership role responsible for defining, governing, and operationalizing how work is prioritized, executed, and continuously improved across the Finance Systems & Automation (FSA) organization. This leader partners closely with Finance, IT, and enterprise stakeholders to ensure disciplined governance, strong operational performance, scalable Workday processes, and SOX compliant controls, supporting both current operations and IPO readiness.

This role provides direct people leadership, develops high performing teams, and serves as the strategic owner for Service Now enabled work intake, Workday case management oversight, and operational excellence across FSA.
** Responsibilities*
* * Provide leadership and oversight for SOX related activities within FSA
* Segregation of Duties (SOD) analysis and risk mitigation
* Production admin security oversight, including periodic access reviews
* Change management standards, documentation, testing evidence, and production readiness
* Partner with Internal Audit, IT, and Finance leadership to ensure compliance with control expectations
* Support IPO readiness efforts, ensuring governance, controls, and documentation meet regulatory standards
** Requirements
* * Proven ability to influence senior leaders and drive cross-functional outcomes
- Strong executive communication and storytelling skills

Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
- Maintain a sense of urgency and ability to work with and meet deadlines

Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
- Demonstrates excellent time management and prioritization skills
- Ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information

Ability to maintain a professional demeanor and positive attitude
** Education and Experience*
* * Strong hands onService

Now workflow/process administration
* Service Now and Workday work experience preferred
* Experience supporting Finance Shared Services or Accounting operations preferred
* Experience implementing governance models at scale preferred
* Exposure to IPO preparation or major regulatory transformations preferred7+ years of experience in finance operations, enterprise systems, governance, or operational excellence 3+ years of people leadership experience, including coaching and performance management  experience with Direct experience working with Workday, including case management and vendor support models Demonstrated experience operating in SOX controlled environments
* ** Physical Wellness:
** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
* ** Mental Wellness:
** Generous paid time off and holidays;
Employee Assistance Program (EAP); and a complimentary Calm app subscription.
* ** Financial Wellness:
** Immediate vesting in a 401(k) plan;
Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
* ** Family Care:
** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **… and so much more!*
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