Food & Beverage Supervisor

Overview

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it s our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

Chicago, IL

Crafty s Food & Beverage Supervisor manages a team of Associates to deliver a high quality client experience, centered around hospitality and operations at a client site. They are the main point of contact on the ground for our client, and will be focused on - and have the agency to deliver - the best client experience for their site. There are four main areas of responsibility: client communications, people management, operational execution, and quality assurance.

• Client Communications: Serve as the primary on-site liaison with the client, maintaining strong, professional relationships through consistent, clear communication. Proactively share updates, resolve issues, and escalate concerns to the broader Crafty team as needed.
• People Management: Lead and support a team of Associates by setting expectations, providing regular feedback, and fostering a positive, collaborative work environment. Ensure team members are properly trained, motivated, and aligned with Crafty’s standards of service.
• Operational Execution :
  Oversee day-to-day pantry operations, including inventory management, restocking, merchandising, and equipment upkeep (e.g., coffee machines and kegerators). Ensure all tasks are completed accurately and on time, in alignment with client needs and company processes.
• Quality Assurance: Conduct regular quality checks on products, equipment, and overall presentation. Uphold cleanliness, organization, and safety standards across all client-facing and storage areas. Take initiative to identify areas for improvement and implement solutions that enhance the client experience.

This full-time, salaried position at Crafty supports one of our Chicago clients. While the typical schedule is Monday through Friday from 7am to 4pm., hours may fluctuate depending on operational demands or special events. Candidates must meet the skill-based qualifications outlined below.

• Client Obsessed: Demonstrates a deep understanding of client needs and consistently leads the team in delivering exceptional service. Acts as a proactive advocate for the client experience, guiding the team to anticipate preferences and maintain high standards of professionalism in all interactions.
• Effective Communicator :
  Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clarity, alignment, and consistency between clients, team members, and the broader Crafty organization. Provides direction, feedback, and escalation as needed.
• Operationally Sound :
  Ensures that all operations run smoothly, efficiently, and effectively by overseeing daily workflows, upholding best practices, and holding the team accountable to Crafty’s operational standards and client expectations.
• Reliable :
  Shows leadership through accountability, punctuality, and consistency in fulfilling responsibilities. Establishes trust with both the client and team by maintaining high service standards and ensuring team reliability and follow-through.
• Resilient :
  Quickly adapts to change and leads the team through challenges with strong problem-solving skills and a calm, solutions-oriented mindset. Maintains a…