Sr. Director, Client Success & Partnerships; PTBD

Cincinnati, OH;
Chicago, IL

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting‑edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.

Join us °!

As Sr. Director, Client Success & Partnerships, you will set the enterprise vision for how we acquire, grow, and retain high‑value clients and agencies across our Media, Incentives, and Insights businesses. You will own the full commercial strategy for your vertical or region—driving new business, deepening executive relationships, and ensuring long‑term client value through exceptional delivery and multi‑product adoption.

You will lead a senior team responsible for revenue performance, client health, and strategic partnerships, while orchestrating cross‑functional alignment with Product, Merchandising, Marketing, Data Science, and Operations. You will serve as a key voice in shaping product innovation, influencing investment decisions, and strengthening our competitive position in the market.

This role requires a visionary leader who can balance strategic planning with operational rigor, inspire high‑performing teams, and represent the company at the most senior levels internally and externally.

• Set the long‑term commercial strategy for your vertical/region, including market segmentation, pipeline priorities, and multi‑year revenue plans.
• Drive new logo acquisition and expansion into new categories, agencies, and national budget owners.
• Cultivate and convert executive‑level relationships across brand, shopper, performance, and agency ecosystems.
• Oversee complex, high‑value deal cycles; ensure pricing, margin, and contract structures align with enterprise guardrails.
• Serve as the executive sponsor for major pursuits, escalations, and strategic negotiations.

• Own the enterprise client success strategy, ensuring consistent delivery of measurable, outcomes‑based value across Media, Incentives, and Insights.
• Guide teams to deeply understand client business models, category dynamics, and growth levers to design holistic, data‑driven plans.
• Partner with senior merchandising and client leaders to expand multi‑product adoption, test innovative tactics, and unlock incremental budgets.
• Ensure high retention rates through proactive health monitoring, executive engagement, and strategic account planning.

• Lead, develop, and scale a senior team of Directors and Client Partners; build a diverse, high‑performing organization with strong succession pipelines.
• Establish clear performance expectations, operating rhythms, and accountability mechanisms across the organization.
• Foster a culture of customer‑obsession, strategic thinking, data‑driven storytelling, and continuous learning.
• Champion leadership behaviors that reinforce trust, psychological safety, and cross‑functional collaboration.

• Partner with Product, Data Science, Marketing, and Operations to shape product strategy, influence roadmaps, and ensure solutions meet evolving client needs.
• Bring the voice of the customer to innovation cycles; pilot new offerings and scale successful models across the business.
• Establish governance, documentation, and ways of working that streamline execution and remove friction across teams.
• Drive alignment with merchandising/category leaders to ensure joint growth strategies and investment prioritization.

• Own quarterly and annual revenue planning,…