Toyota of Chicago General Sales Manager

General Sales Manager | Murgado Automotive Group (Chicago)

Murgado Automotive Group is building something different. We're not looking for someone to manage from the tower. We're looking for a General Sales Manager who leads from the front: in the deals, on the floor, engaging customers online and in person. The old playbook is dead. Hide the price, set the appointment, hope they show? That doesn't work anymore, and we're not doing it anymore.

Our model is built on Transparency and Velocity. We believe customers deserve real answers, fast. We use AI and automation to handle the noise, so our people can focus on what matters: structuring deals, solving problems, and delivering exceptional experiences. The GSM's job is to make this model work by doing the work, setting the standard, and developing the team that scales it.

The General Sales Manager is a working Lead Sales Manager. You are accountable for gross, volume, CSI, and the culture that produces all three. But you don't sit back and delegate. You lead by example. You put in the time. You engage customers, close deals, and show your team what right looks like.

You will lead a management structure built around three distinct domains:

• Desk:
  Deal structure, approvals, and gross management
• Floor:
  Showroom operations, team development, and customer experience
• Screen:
  Digital channels, AI-assisted engagement, and remote deal-building

Your job is to build, coach, and hold accountable the managers who own each domain. And when it's time to step in, you step in. You're not above talking to a customer, working a deal, or solving a problem that's blocking your team.

This role is designed for someone who wants to become a General Manager. At Murgado Automotive Group, we have GM in Training positions and development paths available for high-performing GSMs who prove themselves at our dealerships. If you're looking for a ceiling, this isn't the place. If you're looking for a ladder, keep reading.

• Lead from the Front
• Be visible. Be in the deals. Be on the floor. Engage customers online and in person.
• Set the pace for your team by working alongside them, not above them.
• Demonstrate how to handle objections, structure deals, and close with integrity.
• Variable Operations Leadership
• Own the sales department's financial performance: gross profit, volume, expense control, and net contribution.
• Partner with the General Manager to establish and refine processes that drive results.
• Set monthly, weekly, and daily objectives. Track, adjust, execute.
• Leadership of the Management Team
• Recruit, develop, and hold accountable your Desk Manager, Floor Manager, and Digital Sales Manager.
• Ensure each manager operates with full authority in their domain, and that no domain overrides another without cause.
• Enforce the Authority Protocol: digital deals are binding, floor deals are binding. No "double desking." No broken commitments.
• Enforcement of the Operating Model
• Champion the Murgado Digital Dealership Architecture. This is the operating system.
• Ensure AI tools (Impel, PAM) are deployed correctly and that handoff triggers to the Digital Sales Manager are functioning.
• Eliminate friction between digital and showroom lanes. The customer experience must be seamless.
• Deal Flow and Gross Management
• Review deal logs daily. Know where gross is coming from and where it's leaking.
• Support T.O. activity and close deals yourself when needed.
• Ensure F&I integration is smooth and that PVR is maximized without compromising trust.
• Team Development and Talent Pipeline
• Build a bench. Identify and develop future managers from within.
• Conduct regular one-on-ones with your management team. Set expectations. Give feedback. Remove obstacles.
• Own recruiting for sales and management positions. Hire people who fit the model.
• Customer Experience and CSI Accountability
• Set the standard for how customers are treated, digital or in person.
• Handle escalations that exceed manager authority. Solve problems decisively.
• Ensure the delivery experience matches or exceeds the sales experience.
• Operational Execution
• Oversee daily operations, inventory presentation, and compliance with company processes.
• Coo…