Sr Manager, Change Management
Listed on 2026-02-28
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Management
Program / Project Manager, Business Management, Change Management, IT Project Manager
Job Description
Company
Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.
Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department OverviewAbout the Change & Organization Activation COE
The Change COE enables the human side of transformation at McDonald’s. We partner with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change.
Our mission: Make transformation work—everywhere, every time.
Our vision: Change agility is our competitive advantage.
About the Role
We are seeking a Senior Manager, Change Management to lead the Change Management Workstream for the Enterprise Service Management (ESM) Transformation Program, a multi-year initiative to standardize and elevate service delivery. The program introduces a unified Service Now “Golden Instance”, shared standards, simplified processes, and a single, experience-led entry point for employees.
This role reports to the Director of Delivery Execution, Change and Organization Activation COE, with matrixed alignment to ESM program leadership, and includes people leadership for a team of change practitioners.
Key Responsibilities
Lead Complex, Enterprise Scale Change
- Lead large, multi-stakeholder change initiatives across business and technology transformation programs.
- Develop and execute end-to-end change strategies to drive adoption and measurable outcomes.
- Conduct change impact and readiness assessments, develop change activation plans, and engage stakeholders throughout the lifecycle.
- Design and implement training and targeted interventions to support adoption.
- Identify risks, develop mitigation strategies, and validate readiness for go-lives.
- Define success measures and adoption metrics; track progress and adjust strategies based on data and insights.
- Partner effectively cross-functionally as one component of the overall transformation team, including ESM program process, technology, and PMO leadership, as well as GBS partners such as Global People Partners and the Organization Design team as needed.
Advance Enterprise Change Capability
- Apply and promote McDonald's enterprise change frameworks.
- Where needed, develop and iterate new best practices and share learnings with the COE team to continuously advance capability and business relevance.
- Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
- Advise and coach leaders on change strategy, messaging, and measurement.
- Lead change work streams using established methodologies and tools.
- Partner cross-functionally to assess impacts, align on KPIs, and support value realization.
Lead and Develop Your Team
- Coach and mentor change practitioners to build capability and foster a collaborative, inclusive culture.
- Connect day-to-day work to broader enterprise strategy and priorities.
- Build and lead a high-performing team focused on outcomes and continuous improvement.
Build Change Capability Across the Enterprise
- Support the design and delivery of change training programs and communities of practice.
- Identify and engage influential partners to champion adoption across diverse audiences.
- Develop change leadership…
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