Director of Property Management

The Director of Property Management is responsible for the strategic leadership, oversight, and performance of the organization’s affordable housing portfolio. This role ensures properties operate in full compliance with all affordable housing regulations while achieving high occupancy, strong financial performance, and exceptional resident satisfaction.

The Director leads regional managers and on‑site teams, develops operational policies, and partners closely with Asset Management, Compliance, Development, and Finance to protect long‑term asset value and support the organization’s housing mission.

• Oversee day‑to‑day operations of a multi‑site affordable housing portfolio (LIHTC, Project‑Based Section 8, Tax Credit and other subsidized programs)
• Supervise Regional Managers and indirectly manage site‑level staff including Property Managers, Maintenance Supervisors, and Leasing teams
• Establish operational goals, KPIs, and performance benchmarks for each property
• Conduct regular site visits, property inspections, and operational reviews
• Develop and implement standardized operating procedures across the portfolio
• Provide coaching, training, and performance management to site and regional leadership

• Ensure full compliance with:
• LIHTC (Low‑Income Housing Tax Credit) regulations
• HUD program requirements
• State and local housing regulations
• Coordinate preparation for regulatory agency audits, REAC inspections, MORs, and file reviews
• Work closely with the Compliance department to monitor certifications, recertifications, and income qualification procedures
• Address compliance findings and implement corrective action plans
• Oversee property budgets, forecasting, and financial reporting
• Approve operating and capital expenditures within authority limits
• Monitor occupancy, collections, delinquency, and expense variances
• Implement strategies to improve NOI while maintaining affordability and compliance
• Partner with Accounting and Asset Management to review monthly financials and variance reports
• Lead annual budget preparation and reforecasts

• Oversee maintenance operations and preventative maintenance programs
• Partner with Asset Management and Development on capital improvement planning
• Review capital needs assessments and reserve expenditures
• Monitor vendor performance and contract compliance

• Bachelor’s degree in Business, Real Estate, Public Administration, or related field (or equivalent experience)
• 5+ years of property management experience
• 3+ years in a Director or Senior Regional Management role
• Direct experience managing affordable housing programs (LIHTC required)
• Strong knowledge of HUD, Fair Housing, and compliance regulations
• Experience managing operating budgets and financial reporting
• Ability to travel regularly to properties