F&B Impact Manager: Multi-Property Leadership

Compensation: $95,000 to $110,000 per year

The overall objective and purpose of the Food & Beverage Impact Manager is to provide inspiring, strategic, and hands-on operational leadership across the portfolio's food and beverage divisions. This role is deployed to administer, direct, manage, and control operations at assigned properties, hotels, or units. The Impact Manager acts as a tactical leader responsible for executing corporate food and beverage organizational strategies.

Position location varies based on assignment needs and requires 100% mobility and travel.

Job Duties

Core Responsibilities & The 5 Drivers

The Food & Beverage Impact Manager is accountable for achieving corporate goals across the 5 Drivers at all assigned hotels, providing comprehensive cross-departmental and regional support through the following execution areas:

1. Engagement & Leadership Development

• Associate Management:
Manage the full associate lifecycle at assigned hotels, including recruiting, structured onboarding, hands-on training, coaching, and succession planning across both front-of-house (FOH) and back-of-house (BOH) departments.

• Leadership Stabilization:
Establish strong, temporary property leadership to ensure staff is adequately trained and food and beverage outlets operate at full capacity. Direct and mentor property F&B outlet managers, supervisors, and culinary teams.

• Culture & Alignment:
Actively champion the company culture "Drive to Win " and cultivate organizational loyalty.

• Communication Flow:
Collaborate seamlessly with Property General Managers, Executive Committees (EC), and corporate leadership to ensure transparent information flow, participating in weekly staff, department head, event Order, and monthly financial meetings.

2. Cost Control & Operational Efficiency

• Financial Controls:
Review usage reports, analyze variances, and execute rapid corrective actions to ensure the department P&L is managed to budget. Monitor and control payroll and day-to-day operational expenses.

• Labor Optimization:
Oversee and utilize the Hotel Effectiveness labor tracking system to build efficient scheduling guides that accurately reflect business forecasts and maximize staff utilization.

• Inventory & Waste Management:
Set precise par levels for all food, beverage, and liquor inventories to ensure optimal resource deployment, prevent product loss, and minimize waste. Conduct accurate monthly physical inventories in coordination with property accounting.

• Procurement Compliance:
Enforce total compliance with Group Purchasing Organization (GPO) standards and procurement procedures to maximize purchasing efficiencies and corporate rebates.

3. Guest Service & Quality Assurance

• Service Delivery:
Establish, direct, and audit strict performance standards across all outlets, anticipating guest needs and ensuring prompt, positive guest relations at all times.

• Complaint Resolution:
Handle escalated guest feedback and resolve complaints proactively, implementing special programs and functional incentives to elevate customer satisfaction scores continuously.

• Quality Control:
Conduct regular visual inspections and taste tests of prepared food and beverage items to guarantee product consistency, correct presentation, and adherence to established recipe builds.

4. Asset Maintenance & Regulatory Compliance

• Sanitation & Safety:
Maintain a secure, healthy, and legal work environment by establishing and enforcing strict food-handling and sanitation protocols across all kitchens, bars, and banquet service areas.

• Health Laws & Inspections:
Regularly inspect food service facilities to guarantee total compliance with state, local health department regulations, and brand standards.

• Beverage Accountability:
Establish and enforce liquor procedures, verifying conformance with Alcoholic Beverage Commission (ABC) regulations and ensuring all service staff are fully certified in responsible alcohol service.

• Equipment Care:
Enforce adherence to equipment preventative maintenance procedures to protect property assets.

5. Revenue Growth & Strategic Deployment

• Menu Engineering & Promotions:
Collaborate closely with the Vice President…