Team Leader - Drop In Centers

Schedule

Monday - Friday; 8:00 am - 4:30 pm

1400 W Greenleaf Ave. Chicago IL 60626

Salary Range: $60,000 - $72,000

Sign‑on Bonus: $3,000

The Drop‑In Center Team Leader is responsible for the day‑to‑day leadership, structure, and performance of a low‑barrier, recovery‑oriented environment serving individuals with mental health and co‑occurring needs. This role ensures that services are not only delivered, but delivered with consistency, quality, and alignment to program and organizational expectations. The Team Leader oversees milieu management, staff performance, and operational flow while actively shaping a culture that prioritizes engagement, safety, and recovery.

This includes providing real‑time coaching to staff, reinforcing expectations, and addressing challenges as they arise to maintain a structured and welcoming environment. This position holds direct responsibility for ensuring staff are meeting service expectations, including documentation standards and direct service targets, while also maintaining their own direct service requirements. The Team Leader also ensures that core program functions are operating effectively, including consistent group programming, monthly client orientations, and active client engagement throughout the Drop‑In Center.

They are responsible for maintaining oversight of supplies, food inventory, and overall environment readiness to support daily operations. In partnership with leadership, this role supports grant compliance and program deliverables, ensuring services align with funding expectations and reporting requirements. The Team Leader contributes to onboarding and training processes specific to the Drop‑In Center, ensuring new staff are prepared to work within a peer‑led, recovery‑oriented environment.

Through strong leadership, clear expectations, and ongoing staff development, the Team Leader directly contributes to improved client outcomes, staff engagement, and the overall effectiveness of the Drop‑In Center as a key component of Trilogy’s continuum of care.

In addition to program‑specific responsibilities, the Drop‑In Center Team Leader functions as a leader within Trilogy and is expected to model the organization’s commitment to recovery oriented, person‑centered care. This includes demonstrating alignment with Trilogy’s mission, vision, and values through daily leadership, decision‑making, and staff support. The Team Leader is expected to actively contribute to agency‑wide initiatives, including participation in work groups, support of the Client Advisory Council (CAC), and engagement in Trilogy sponsored events.

This role requires consistent visibility as a leader who promotes accountability, collaboration, and service excellence across the organization. The Team Leader reinforces expectations related to CCBHC and CARF standards, documentation integrity, and quality service delivery, ensuring that staff understand their role within a larger system of care. They are responsible for encouraging staff participation in organizational efforts, modeling professional communication, and maintaining a strong connection between program operations and broader agency priorities.

• Maintain a structured, safe, and welcoming environment throughout all hours of operation
• Monitor the floor in real‑time to address behavioral concerns, disengagement, or environmental disruptions
• Intervene early to prevent escalation and support staff in managing complex situations
• Ensure expectations for client behavior and participation are clearly communicated and upheld
• Create consistency in how rules, boundaries, and expectations are applied across staff

• Provide ongoing coaching, feedback, and supervision to assigned staff and interns
• Address performance concerns in real‑time and implement corrective action when needed
• Reinforce professional boundaries, role clarity, and expectations for peer support work
• Support staff in developing engagement strategies, de‑escalation skills, and group facilitation
• Assist staff in obtaining…