Director, Change Management

Change Management Director

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well‑being of pets.

Job Location: Remote or Hybrid – Chicago, IL

• Develop and execute comprehensive change management strategies that enable successful adoption of enterprise transformation initiatives.
• Lead business readiness assessments to identify change impacts, risks, and adoption barriers across people, processes, and technology.
• Drive sustained adoption of new ways of working through structured change planning, leadership alignment, and reinforcement strategies.

• Partner with Business Owners and Program Leaders to define, track, and realize intended business benefits tied to transformation initiatives.
• Establish benefit realization frameworks, success measures, and adoption KPIs to ensure outcomes are realized post‑implementation.
• Support leadership in translating strategic objectives into measurable business outcomes.

• Design and deliver end‑to‑end OCM plans, including stakeholder analysis, change impact assessments, communications, training, and reinforcement strategies.
• Coach senior leaders and people managers on their role in leading change and reinforcing adoption at scale.
• Act as a trusted advisor to business and technology leaders on change risks, mitigation strategies, and adoption planning.

• Develop and execute an integrated change communications strategy that supports transformation objectives and reinforces consistent messaging across the enterprise.
• Create targeted communication plans aligned to stakeholder needs, change impacts, and key milestones across the transformation roadmap.
• Partner with Corporate Communications, HR, and Program Leadership to ensure clear, timely, and consistent messaging across multiple channels.
• Craft executive‑level messaging, presentations, and talking points to enable senior leaders to effectively sponsor and communicate change.
• Establish feedback mechanisms (pulse surveys, listening sessions) to gauge understanding, sentiment, and readiness, adjusting communications as needed.

• Lead business process analysis, redesign, and optimization efforts aligned to future‑state operating models.
• Ensure redesigned processes, roles, and controls are clearly defined, documented, and embedded into day‑to‑day operations.
• Partner with technology teams to align process changes with system capabilities and SaaS‑based platforms.

• Integrate change management practices into scaled agile (SAFe) delivery models, ensuring change activities are aligned with release cadences.
• Collaborate with Program Managers, Product Owners, and Agile teams to embed adoption, readiness, and training activities into program execution.
• Support transformation efforts operating across complex, global, and matrixed organizational environments.

• Direct activities and lead a team of 3‑5 Change Management professionals to develop new methods and solve complex problems across the organization.
• Accountable for the development and performance of the Change Management function within IPH.

• Bachelor’s degree in Business, Organizational Development, Change Management, or a related field.
• 15+ years of experience leading business change, organizational change management, or transformation enablement within complex, enterprise environments.
• 10+ years in a leadership role, guiding and developing the performance of a team of Change Management Professionals.
• Proven experience driving change adoption and business readiness for large‑scale transformation programs, preferably in insurance, financial services, or regulated industries.
• Strong understanding of enterprise business…