Service Maintenance Manager

About The Community Builders TCB Join a growing organization that is strengthening neighborhoods across the nation The Community Builders Inc TCB is one of Americas leading nonprofit real estate developers and owners Our mission is to build and sustain strong communities where all people can thrive Position Description Under the direction of the Community Manager the Service Maintenance Manager SMM is responsible for all the physical operations of the community particularly the preservation and maintenance of the asset preparation of market ready homes and providing ongoing service to the residents The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties A primary role of the SMM is to deliver leadership mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents This position has a requirement of five days a week in office Essential Functions Provide direction guidance and supervision to all maintenance team members and vendors contractors at the community

Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services Review completed work orders and unit turn for quality of work and repair trends to address

Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies procedures and safety standards

Oversee cleaning painting interiorexterior decorating and maintenance landscaping snow removal replacement of light plumbing electrical work roof repairs appliance evaluation and other repairs

Manage preparation and make repairs for REACHQS inspections and audits

Participate in financial review with Community Manager on maintenance utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations

Complete budgeted capital improvements and manage vendors service contracts HVAC Pest Snow Landscaping etc by developing scope of work managing the competitive bid process and monitoring completion of capital projects and vendor services

Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPEAvailable for weekend work on call rotation and emergency service call duties

Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Must be able to remain in a stationary position 50 percent of the time Commutable radius to property

Must be able to ascend descend a ladder

Frequently moves equipment weighing up to 50 pounds across sites

Constantly works in outdoor weather conditions

Knowledge

Skills and Abilities

Leadership skills and understanding of effective management of personal development and career paths for all employees desired

Strong Microsoft Word Excel Outlook and Yardi or other industry software experience required

Excellent verbal and written communication skills required

Knowledge of Federal Fair Housing Laws & Guidelines a plus Excellent Customer Service skills required

Bilingual a plus Education & Experience High School diploma or equivalent required5 years of multi family type operational management experience preferably with a comparable role in multi family experience

Experience in training budget development and managing expenses; bid and managing vendors service and general building contractors are essential skills

One or more industry Trade certifications

Degrees NAHMS CAMT OSHA HVAC ETC required

Willingness to get any required certifications within 6 months of hiring to meet any specific sitearea needs

Knowledge of all hand and power tools cleaning supplies and protective equipment

Benefits Medical dental and vision insurance
12 Paid Holidays & tenure based PTO accruals

Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance
403b retirement plan with company match

Tax advantage accounts commuter parking medical & dependent care FSAHospital & Critical Illness Insurance Confidential 247 Employee Assistance Program The Community Builders is an equal opportunity employer