Director, Change Management

. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

The Change Management Director will focus on driving organizational change strategy, business process transformation, stakeholder engagement, program communication and change adoption for initiatives centered on modernizing core enterprise systems and operating models. This role is key to ensuring IPH realizes measurable business outcomes that strengthen operational efficiency, scalability, and the customer and pet‐parent experience.
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* Job Location:

** Remote or Hybrid – Chicago, IL
** Main Responsibilities
**** Business Change & Adoption
*** Develop and execute comprehensive change management strategies that enable successful adoption of enterprise transformation initiatives.
* Lead business readiness assessments to identify change impacts, risks, and adoption barriers across people, processes, and technology.
* Drive sustained adoption of new ways of working through structured change planning, leadership alignment, and reinforcement strategies.
** Benefits Realization & Value Delivery
*** Partner with Business Owners and Program Leaders to define, track, and realize intended business benefits tied to transformation initiatives.
* Establish benefit realization frameworks, success measures, and adoption KPIs to ensure outcomes are realized post‐implementation.
* Support leadership in translating strategic objectives into measurable business outcomes.
** Organizational Change Management (OCM)
*** Design and deliver end‐to‐end OCM plans, including stakeholder analysis, change impact assessments, communications, training, and reinforcement strategies.
* Coach senior leaders and people managers on their role in leading change and reinforcing adoption at scale.
* Act as a trusted advisor to business and technology leaders on change risks, mitigation strategies, and adoption planning.
** Change Communications Strategy & Planning
*** Develop and execute an integrated change communications strategy that supports transformation objectives and reinforces consistent messaging across the enterprise.
* Create targeted communication plans aligned to stakeholder needs, change impacts, and key milestones across the transformation roadmap.
* Partner with Corporate Communications, HR, and Program Leadership to ensure clear, timely, and consistent messaging across multiple channels.
* Craft executive‐level messaging, presentations, and talking points to enable senior leaders to effectively sponsor and communicate change.
* Establish feedback mechanisms (e.g., pulse surveys, listening sessions) to gauge understanding, sentiment, and readiness, adjusting communications as needed.
** Business Process Management & Transformation
*** Lead business process analysis, redesign, and optimization efforts aligned to future‐state operating models.
* Ensure redesigned processes, roles, and controls are clearly defined, documented, and embedded into day‐to‐day operations.
* Partner with technology teams to align process changes with system capabilities and SaaS‐based platforms.
** Agile & Transformation Enablement
*** Integrate change management practices into scaled agile (SAFe) delivery models, ensuring change activities are aligned with release cadences.
* Collaborate with Program Managers, Product Owners, and Agile teams to embed adoption, readiness, and training activities into program execution.
* Support transformation efforts operating across complex, global, and matrixed organizational environments.
** People Leadership
*** Directs the activities and lead team of 3-5 Change Management professionals to develop new methods and solve complex problems across the organization
* Accountable for the development and performance of the Change Management function within IPH.
** Qualifications
* ** Bachelor’s degree in Business, Organizational Development,…