Service Supervisor

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Service Supervisor with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
• Collaborates closely with the commercial property management and engineering teams (office and retail) to ensure coordinated maintenance and building operations across all components of the mixed-use asset.
• Participates in regular coordination meetings with commercial management and engineering teams to review building performance, maintenance priorities, and capital planning initiatives.
• Manage the completion of all work orders generated from resident requests.
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met.
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives.
• Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks.
• Partners with commercial teams on vendor management, service contracts, and preventative maintenance programs for shared systems and infrastructure
• Implement and oversee inventory control.
• Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency.
• Responds to and helps resolve cross-functional maintenance issues impacting multiple asset components, ensuring timely communication and resolution
• Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance.
• Ensures compliance with all governing documents, including reciprocal easement agreements (REAs), as they relate to building systems, shared services, and operational responsibilities
• Prepare and manage the maintenance and capital expense budget for the property.
• Assists in managing and tracking shared operational expenses, including utilities, service contracts, and capital projects, ensuring alignment with budget and allocation methodologies (e.g., CAM)
• Participate in regional and firm-wide initiatives and assignments.
• Participate in staff’s evaluation process as needed and determined by Supervisor.
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment.
• Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations.
• Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets.
• Provide staff with correct equipment, tools, and training as appropriate to the property.
• Provide direct reports with leadership, hiring, counseling,…