Operations Manager- Installation; Chicago

What We Expect

The first 3 letters in workplace safety are Y-O-U!

Chicago, IL

Responsible for successfully managing all new installation operations processes, employees and projects to ensure that the department functions profitably and exceeds the annual budgetary plan.

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline.
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees.
• Plans, directs, and prioritizes elevator installations and manpower needs; utilizes project management software and other scheduling tools.
• Uses accounting reports and programs to review job status to identify risk and opportunity. This includes properly reporting fade issues prior to revenue.
• Develops and maintains strong working relationships with contractors, elevator consultants, construction firms, and architects.
• Reviews and signs off on all bids. Includes attending pre-bid meetings with construction sales representatives and providing technical input to calculate labor and material costs.
• Reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits, and other necessary approvals.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company Standard Operating Procedures and products by attending company training classes, utilizing the SOP document library, and reviewing factory equipment updates and supplier goods; interfaces with corporate departments, including the factory, coordination and labor, and consults with the Regional Operations Team.
• Mediates and resolves complaints and problems of external and internal customers. Includes meeting with local business agents to resolve issues involving union employees.
• Determines what materials need to be ordered for job completion, and coordinates and arranges for sub-contracting portions of installations.
• Makes weekly crew visits and day one visits to manage safety, site activities and progress of employees and customers, documenting findings.
• Performs other duties as may be assigned.

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing at a branch departmental level; or an equivalent combination of education and experience.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

Salary range: $100,000-$184,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.

• Medical, dental, and vision coverage.
• Flexible spending accounts (FSA).
• Health savings account (HSA).
• Supplemental medical plans.
• Company-paid short‑ and long‑term disability insurance.
• Company-paid basic life insurance and AD&D.
• Optional life and AD&D coverage.
• Optional spouse and dependent life insurance.
• Identity theft monitoring.
• Pet insurance.
• Company-paid Employee Assistance Program (EAP).
• Tuition reimbursement.
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
• 15 days of vacation per year.
• 11 paid holidays each calendar year (10 fixed, 1 floating).
• Paid sick leave, per company policy.
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment).