Facilities Manager

Position Summary

The Facilities Manager will be responsible for supporting Bottleneck Management restaurants nationwide as the company continues to expand. The Facilities Manager will be accountable for repairs, maintenance, capital projects up to $250,000 within our existing restaurants, and tasks related to store openings and closures. The Facilities Manager will be responsible for managing relationships with contractors and vendors and participating in daily interaction with our restaurant teams and Operations Department.

We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.

• Support our existing restaurants with the ability and capacity to accept responsibility for additional restaurants as we continue to grow.
• Ensure repairs and contracted services are coordinated and conducted on time and effectively budget.
• Active management of vendor-based facilities program including operational crisis management, scheduling and communication with maintenance vendors, project bidding, tracking and closeout, budget forecasting and reporting against budget, providing recommended action steps.
• Manage the processing of consultant, general contractor and miscellaneous vendor invoicing and payment applications.
• Research and qualify new contractors and vendor partners.
• Set up contracted services and negotiate rates.
• Responsible for annual site inspections for all restaurants, to perform comprehensive condition audit, check on vendor work, and make recommendations for needed repairs.
• Coordinate work and access with landlords when required; communicate with property managers, as necessary.
• Manage internal communications with individual restaurant managers and multi-unit Directors of Operations.
• Support emergency/disaster response for restaurants as needed.
• Perform facilities training for Operations Department when needed. Train or coach in how to do minor repairs to help reduce repair costs and provide a safe environment for our customers and team members.
• Prepare and present weekly project status reports on all applicable maintenance projects.
• Use and administrate Work Order Management Software (Service Channel) to manage daily repair and maintenance requests, assign them to vendors, and encourage vendors to use the system properly (including on-boarding vendors into the software system).
• Conduct Ten-month walk through for new restaurants with Construction Department and work with vendors/contractors to handle warranty issues.
• Manage renovations/remodels by ordering owner provided items, scheduling the work, coordinating schedule with Operations Department, approving invoices, making sure contractor completes work on time and preparing and completing a punch list.
• Assists Construction Department, as required, in managing special projects.

• Ability to be polite and patient in tense or difficult situations.
• Ability to stay calm and collected and lead during emergencies.
• Ability to work collaboratively in a fast-paced work environment.
• Bachelor’s Degree preferred in construction management, facilities management, project management, or engineering.
• 1-3 years facilities management experience, preferably in restaurants.
• Working knowledge of restaurants.
• Proficiency with Work Order Management Software.
• Excellent computer skills including proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook scheduling.
• Excellent communication skills and the ability to work with all levels of management in a team effort.
• Understanding and ability to read design, engineering and technical documents.
• Understands and can execute excellent customer service skills.
• Strong work ethic, high degree of professionalism with the ability to work with little supervision, handle multiple tasks in an organized manner, produce quality work and meet strict deadlines.
• Capable of easily adapting and solving problems in an expedient manner.
• Fundamentals of facilities maintenance and construction techniques, methods, practices, and project management.
• Knowledge of refrigeration, HVAC, and related building…