West IFM Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transform at JLL as a regional IFM Lead on a global client account in our consumer goods and services vertical! Our client is the world's largest advertising and communications holding company. This regional would encompass their western north America hubs.

Location:

Kansas City, MO 64116, Chicago, IL 60607, or Detroit, MI 48226

Work Schedule:

Onsite, Monday-Friday 8:30 AM to 5:30 PM

Travel requirements: 25% travel required to client sites in region

Reports to:

Account Director

Estimated base salary for this position is: $123,000 - $150,700

What this job involves:

As the FM Operations Lead - Workplace Services for a client account in our consumer goods and services vertical, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses. In this senior professional role, you will leverage your in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully implement the new global Target Operating Model (TOM).

You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience.

What your day-to-day will look like:

* Act as the senior operational subject matter expert for a portfolio of campus Facilities Managers, providing in-depth technical guidance and mentorship to drive the consistent implementation of the global Target Operating Model (TOM).

* Provide expert analysis and strategic oversight of regional financial performance, partnering with site leaders to develop budgets, identify cost-optimization strategies, and ensure adherence to the GMP commercial model.

* Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.

* Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.

* Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.

* Champion the use of JLL's technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service efficiency.

* Collaborate with a broad group of stakeholders, including regional Workplace Experience and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the client.

Required Qualifications:

* Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field.

* 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio.

* Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment.

* Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions.

* Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework.

* Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships.

* Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results.

Preferred Qualifications:

* 10+ years of comprehensive IFM experience, ideally within a global account model for a creative or technology-focused client.

* Direct experience working with Guaranteed Maximum Price (GMP) or similar at-risk commercial structures.

* Experience leading large-scale projects or programs, such as new service model implementations or technology rollouts.

* High proficiency with CMMS platforms (e.g., Corrigo) and BI/analytics tools.

* Industry certifications such as CFM, FMP, or PMP, as well as relevant EHS certifications (e.g., NEBOSH, IOSH, or CSP).

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