Senior Engagement Manager

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life.

The world's most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.

Here's what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

Position Overview

One North is seeking a Senior Engagement Manager to lead complex digital and creative engagements, manage and develop delivery team members, and help establish and scale delivery best practices. In partnership with client stakeholders and internal practice leaders, this role ensures work moves smoothly from planning through execution while building trusted, long-term client relationships on key accounts.

The ideal candidate is a confident client-facing leader with strong people management skills and deep experience in digital marketing and creative production. This individual will thrive in fast-paced, multidisciplinary environments, bring structure to complexity, and be motivated by improving efficiency, service quality, and team performance. Excellent communication-both up and down stream-paired with a positive, results-oriented mindset is essential.

This role may evolve based on business and client needs.

The Senior Engagement Manager will ideally be based in the Chicago area, but we are open to remote locations across the U.S. and Canada.

Responsibilities

People & Team Leadership:

- Lead and develop a team of delivery resources across varying experience levels.

- Conduct regular one-on-one check-ins and team meetings to foster collaboration, support development, and proactively identify engagement risks.

- Maintain visibility into all engagements managed by direct reports to manage risk and identify opportunities for cross-practice collaboration.

- Ensure delivery best practices are consistently followed; implement performance tracking and reporting across engagements.

- Partner with operations, practice, and delivery leadership to roll out initiatives, gather feedback, and create documentation or training materials as needed.

- Lead by example by contributing to a positive, inclusive team culture and high morale.

- Scope new and expanding engagements to support accurate staffing and resourcing plans.

- Address performance gaps early through constructive feedback and coaching to avoid negative client or delivery impacts.

Engagement & Delivery Management:

- Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution.

- Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions.

- Manage project burn, budgets, and financial performance across engagements.

- Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management.

- Lead routine status check-ins with contractor resources to maintain visibility into progress, challenges, and opportunities.

- Collect and act on feedback from client stakeholders regarding consultant performance and service delivery.

- Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships.

- Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes.

- Support engagements across delivery functions as needed, including:

o Initial project setup and detailed engagement onboarding

o Team member onboarding and offboarding

o Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation)

o Development and delivery of status updates and business review presentations

o Regular check-ins with contractor resources and client stakeholders

o Partnering with internal teams to identify, troubleshoot, and mitigate project risks

Account Management:

- Serve as the primary point of contact for key internal and client stakeholders.

- Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives.

- Contribute to the development and execution of account growth strategies.

- Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements.

- Conduct both formal and informal client satisfaction…