Senior Account Executive

TEAM: Client Services / Account Management

CLIENT: Conair & BaByliss

PRO (Part of Conair Team)

REPORTING TO: Account Director

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With more than 1,400 employees across 28 countries, we deliver an integrated range of solutions-spanning strategy, innovation, category management, and execution.

Operating as a creative agency, strategic consultancy, sourcing partner, and technology provider, we engage more than 110 million consumers daily on behalf of clients including McDonald's, T-Mobile, O2, Starbucks, Conair, and adidas.

Above all, tms is a place where ambitious professionals do their best work and are recognized for it.

WHAT MATTERS THE MOST

Breakthrough ideas come from talented people empowered to bring their full perspective to work. Authenticity and diversity are central to our business and are sustained through access, equity, and a culture of inclusion and belonging that we continue to evolve.

At tms, collaboration drives our best work. If you want your ideas to shape outcomes and contribute to an inclusive, authentic culture, we'd like to hear from you. Learn more at

THE OPPORTUNITY

As Senior Account Executive, you will serve as the day-to-day lead for Conair and BaByliss

PRO within our Client Services / Account Management team. You will own client relationships, partner with the Account Director to drive each brand's Big Bet programs from kickoff through delivery, independently manage channel- and retailer-specific requests end-to-end across both brands, and orchestrate the full 360 (strategy, creative, content, production, studio, digital, social, retail/shopper, and analytics) into a cohesive program.

You will operate with significant autonomy on channel- and retailer-specific requests, taking them from brief to delivery, while partnering with the Account Director on Big Bet initiatives where you will co-lead planning, client communications, and execution. You will also manage one Account Executive who supports you across the work. Beyond delivery, you will identify where workflows can be improved-standardizing recurring processes, refining status and approval cadences, and introducing tools and templates that enable the team to move faster without compromising quality.

This role is well-suited to someone who values strong client partnerships, end-to-end ownership of integrated programs, and a disciplined approach to operational improvement.

WHAT YOU WILL BRING TO THE ORGANIZATION

Client relationships & day-to-day leadership

• Manage day-to-day relationships with Conair and BaByliss
  
  PRO-establishing trusted partnerships with Global Creative Services, brand, and product stakeholders across both beauty brands, and serving as a primary point of contact to shape the work.
• Partner with the Account Director on Conair and BaByliss
  
  PRO Big Bet programs from brief to delivery-translating client objectives into defined scopes, plans, timelines, and approvals; co-leading client communications and execution; and steering the program to completion.
• Independently own one-off, channel- or retailer-specific Conair and BaByliss
  
  PRO requests end-to-end-scoping, briefing, driving the work through the team, managing client approvals, and ensuring on-time delivery.
• Manage and mentor one Account Executive-delegating effectively, setting priorities, reviewing work for accuracy and quality, and developing their capabilities across client communications, status reporting, timelines, and deliverable tracking.
• Lead weekly status meetings, internal reviews, and client check-ins; document decisions and next steps with rigor; and escalate risks early with a recommended path forward.

Leading Big Bet programs with 360 components

• Orchestrate the full 360 - partnering with Strategy, Creative, Content, Production, Studio, Digital, Social, Retail/Shopper, and Analytics to deliver one integrated program across paid, owned, and earned channels.
• Maintain rigorous oversight of project details-owning briefs, timelines, dependencies, asset trackers, and approval logs across every workstream to ensure the program delivers on-brand, on-strategy, and on-time.
• Manage program financials and resourcing on a day-to-day basis-tracking burn rates, supporting estimates and SOW updates, and ensuring scope, assumptions, and change requests are clearly documented with the client.

Process improvement & operational excellence

• Identify process gaps and propose solutions-recognizing inefficiencies, diagnosing root causes, designing improved approaches, and rolling them out across the team.
• Build repeatable templates and operating rhythms-status formats, brief templates, kickoff agendas, asset trackers, and QA checklists.
• Champion a culture of continuous improvement-facilitate program retrospectives, document what worked and what didn't, and share learnings across the account.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 4-6 years of experience in client services or…