Team Operations Lead, Chicago

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future—and get there.

Slalom is seeking a top-notch Team Operations Lead to join our Office Operations Team in our Chicago office. We are looking for an individual who exudes adaptability, foresight, creativity, and a passion for delivering exceptional customer service. This individual will have a demonstrated commitment to excellence, collaboration, attention to detail, creative problem solving, and big-picture thinking. Our ideal candidate will be resourceful, tech-savvy, and have outstanding relationship‑building and interpersonal communication skills.

The Team Operations Lead serves as a strategic operational partner responsible for delivering high-quality work that supports broader Market, office, and program objectives. This role develops and executes operational strategies, drives process improvements, and enables others to deliver exceptional results through coaching, mentorship, and leadership.

This position is responsible for leading and developing a team of two direct reports: a Team Operations Specialist and a Team Operations Senior Specialist. The Team Operations Lead provides day-to-day guidance, performance management, professional development, workload prioritization, and career coaching while fostering a collaborative, high-performing team culture.

• This is a primarily in-person role, with the expectation that you are onsite during core business hours 5 days per week.
• While some flexibility may be available, you must be proactive and responsive to onsite needs, with the ability to arrive early, stay late, or adjust hours as required to support events, office operations, vendor coordination, catering, and other in-person logistics.
• Demonstrates a high level of reliability and accountability in maintaining a consistent and visible presence in the office.
• Acts as a key onsite point of contact, ensuring a seamless and welcoming experience for employees, guests, and vendors.

• Lead, mentor, and develop a Team Operations Specialist and Team Operations Senior Specialist, providing ongoing coaching, performance feedback, and career development support.
• Manage team priorities, workload distribution, and resource planning to ensure operational excellence across all office and Market initiatives.
• Foster a culture of collaboration, accountability, continuous improvement, and exceptional service.
• Demonstrate values-based leadership and actively mentor, coach, and develop team members.
• Support succession planning and skill development within the Team Operations function.

• Support the creation and execution of the strategy and vision for all Market programs, including recognition, connection and people experience initiatives, internal, community, and client events, onboarding, and communications.
• Partner closely with the Chief of Staff, Business Operations, and other program managers within the Market, Region, and Capabilities.
• Support the execution of the Chicago Market Leader's vision and priorities.
• Adapt and implement office-level processes and initiatives from Global Services and Executive Programs teams, as applicable.
• Deliver complex work to meet functional or program objectives while driving efficiencies and process improvements.
• Plan, oversee, document, and educate stakeholders on projects being managed; facilitate after‑action reviews to support continuous improvement.
• Support special projects and strategic initiatives as business needs arise.
• Build relationships with operations teams across Slalom to foster communication, share best practices, and drive consistency.

• Serve as one of the Market's Purchasing Super Users by utilizing a company credit card for office and event‑related purchases, reconciling expenses monthly, maintaining budget trackers, and processing requisitions and invoices through Oracle.
• Serve as the building liaison and oversee office operations,…