Client Services Project Manager

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success.

Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The primary role of the Project Manager Client Services is to successfully manage individual client relationships and projects on behalf of the client and Quad.

• Act as the primary day-to-day contact for assigned categories and/or brands with clients
• Possess in-depth understanding of client’s visual merchandising standards and business objectives
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued process optimization and improvement
• Understand and manage the execution of tasks to achieve client’s visual merchandising goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with internal leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low and mid-level management
• Ensure client is satisfied with performance of our Client Services Team and level of service
• Keep management informed regularly of events/issues that could impact client relationship
• Adhere to established processes and procedures to insure timely and accurate delivery of client’s services; raise to management if necessary
• Evaluate and monitor the quality and performance of all services provided to the client by Quad
• Manage relationships with client-designated print vendors; including quote requests, project status meetings, tracking and invoice management
• Follow up with client-designated print vendors to ensure shipments reach stores and warehouse as contracted
• Obtain estimate approvals from authorized Ulta stakeholders prior to commencing orders
• Manage inventory replenishment and reporting, including generation of reprint orders and removal of obsolete items; ensuring metadata is accurate for store ordering
• Partner with client stakeholders to create, maintain and optimize production grids based on specifications, requirements and standards as defined by the client
• Follow up with brand partners on past due resource materials
• Investigate and resolve store support tickets in Service Now (ticketing system for field support)
• Partner with client category owners to assist in Graphic Library management and maintenance
• Conduct annual inventory analysis to ensure only active graphics are live at the warehouse
• Other duties as assigned by Quad leadership

• Education: Bachelor’s degree in advertising, communication, marketing or related field required.
• Experience: Minimum 2 years of experience including retail marketing, print management, project management, corporate marketing department and advertising agency.
• Certificates, Licenses, Registrations: None
• Knowledge, Skills & Abilities:
  • Strong background with project management concepts, methodologies and tools
  • Strong organizational skills with attention to detail
  • Ability to inform staff on project objectives.
  • Understanding of visual merchandising strategy, production design, print production, fulfillment and logistics
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement
  • Ability to respond quickly and effectively to client’s needs and issues
  • Strong written and verbal communication and interpersonal skills
  • Ability to understand and communicate issues verbally and in…