Ocean Product Manager

About the Role

We are looking for an Ocean Freight Manager to join our dynamic team at Noatum Logistics
. In this role, you will be responsible for the end-to-end management of ocean import and export operations within an NVOCC environment, overseeing the strategic direction, operational execution, and regulatory compliance of all ocean freight service (FCL, LCL, import/export). This role leads cross-functional teams to deliver efficient, cost-effective, and customer-focused logistics solutions.

• Manage, oversee, and perform supervisory tasks to direct and control activities in the end-to-end Ocean Freight processes.
• Partner with finance and branch leadership to review account-level profitability and recommend adjustments to improve margin and operational performance.
• Review and manage month‑end reports, P/L, and accounts receivable/payable, ensuring accurate revenue recognition and timely financial reporting.
• Build and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import/export controls.
• Set KPIs for productivity, accuracy, and customer satisfaction.
• Conduct performance reviews and provide coaching and escalation support.
• Act as a senior escalation point for key customers and internal stakeholders.
• Lead the hiring, coaching, training, and development of subordinate staff, assigning work and managing performance in accordance with organizational policies.

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field, or 15+ years of experience.
• 5+ years of leadership experience in the freight forwarding industry.
• Hazmat / DG experience is preferred.
• 1+ year of Cargo Wise software experience is preferred.
• Hands‑on experience with FCL, LCL, and co‑loading operations.
• Exceptional communication skills (verbal, written, and presentations).
• Strong computer skills:
  Microsoft Excel, Word, PowerPoint, and Outlook.
• Demonstrated leadership ability to drive KPIs, employee engagement, and team building.

• Noatum is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations for persons with disabilities.
• The job is performed indoors in a traditional office setting, involving extended periods of sitting at a computer and occasional fast‑paced operations.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required include close and distance vision, and the ability to adjust focus.
• The employee must communicate orally with customers, vendors, management, and co‑workers, using telephone, virtual meetings, and e‑mail.
• Good manual dexterity is required for common office equipment such as computers, calculators, and copiers.
• Regular use of a keyboard, mouse, and telephone keypad is required.

• Permanent Contract – Stability and long‑term career opportunities.
• Flexible Benefits Plan – Health, Dental, Vision, 401K with company match.
• Birthday leave – A day off to celebrate your birthday.
• 11 paid holidays and 5 floating holidays.
• Flexible work schedules.
• Professional growth – Continuous learning and development opportunities.
• Collaborative & International environment – Work with diverse teams worldwide.
• Corporate University – Ongoing training programs.

At Noatum Logistics, we guarantee equal opportunities and non‑discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people’s talents in all their diversity while eliminating any form of discrimination.