Enterprise Mangement Director

Enterprise Change Management Director (Enterprise Chng Mgmt Leader)

Location:

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.

The Enterprise Change Management Director drives and supports change management aligned with complex transformational business initiatives with various stakeholders’ enterprise-wide. Responsible for embedding user adoption through change management practices into transformation business strategies to achieve the desired business outcomes.

• Actively leading, directing, coordinating and providing visibility into engagement, communications, and training efforts for enterprise transformation initiatives.
• Creates and executes change management strategies, developing change that maximizes stakeholder change readiness and adoption of strategies to support delivering identified project benefits.
• Executes strategic interventions to support clarity, understanding, alignment, and sustainment of programmatic changes.
• Applies structured change management methodology to facilitate change and promote adoption of the change; knows how to modify this methodology for appropriate stakeholders.
• Prepares for change by assessing the magnitude and risk of change with the organization’s change readiness.
• Identifies pitfalls and potential points of challenge or change aversion.
• Conducts thorough methodological investigations to identify key internal and external stakeholders impacted by the change and determines appropriate timing of that change.
• Conducts an environment scan to identify potential challenges for stakeholders, such as skills gaps, reputational risks, trust gaps or uncertainties, to foster a positive acceptance of change.
• Modifies change management plans to accommodate the needs of the various impacted stakeholder groups.
• Creates engagement and communications strategies / plans to ensure all stakeholders are fully aware of impending changes.
• Works with appropriate departments to create coaching plans for enterprise leaders and associates and other key stakeholders.
• Conducts an impact assessment for stakeholders affected by the change items.
• Regularly reviews and assesses potential change fatigue across all stakeholders and provides recommendations to address.
• Performs quantitative and qualitative assessment of change success and change adoption.
• Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
• Works collaboratively with Communications/PR, Associate Experience & Listening, Human Resources, Legal, Public Affairs and Compliance and Enterprise Transformation leaders at all levels to ensure integration and alignment of business plans.
• Counsels project teams, business partners and others in the organization in change management practices to increase effectiveness in driving sustainable change.
• Mentor emerging change management talent across enterprise and team.

Requires a BA/BS in Organizational Development or business-related field and minimum of 7 years relevant professional-level change management, organization development or business transformation experience, including minimum of 3 years project leadership experience; or any combination of education and experience, which would provide an equivalent background.

• Significant experience in change management with experience working in project delivery, understanding the balance required to deliver change management within speed constraints and competing priorities…