Market Financial Center Manager - Chicago West Market

Position Overview

Bank of America is guided by the common purpose of helping make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and fostering an inclusive workplace are core to how we drive Responsible Growth.

This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

• Operate as a backup financial center leader within a market.
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world‑class client experience environment.
• Manage market‑level initiatives prescribed by market leaders.
• Drive operational excellence.

• Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: lead and encourage the identification, escalation, and resolution of potential risks.
• People Manager & Coach: know and develop team members through coaching and feedback.
• Financial Steward: manage expenses and demonstrate an owner’s mindset.
• Enterprise Talent Leader: recruit, onboard, and develop talent, and support talent mobility for career growth.
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines.

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Proven ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Strong customer‑service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.
• Strong organizational skills: manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non‑verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

• One year of management experience including hiring, coaching and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail and/or hospitality industries.
• Bachelor’s Degree in a related field.
• Bilingual (fluent verbal and written).
• Coaching, customer service management, client and customer focus, performance management, talent development, business operations management, recruiting, result orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, referral management.

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours per week: 40

Annualized salary range: $72,000.00 – $90,300.00. Salary offers are determined based on experience, education, and skill set. Predictable pay. This role is compensated with a base salary and is not incentive eligible.

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, and resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

US – IL – Chicago – 2332 W Cermak Rd (IL 1114)