General Manager - St. Regis Residences Chicago

Position: General Manager - St. Regis Residences Chicago Downtown
At The St. Regis Residences, Chicago, we are seeking a highly sophisticated General Manager to lead one of the most complex and prestigious luxury residential assets in our global portfolio. This role demands a true executive presence and exceptional resident-facing acumen, serving a highly discerning ownership community comprised of global centers of influence.

The successful candidate will operate as a trusted advisor and ambassador of the brand-delivering anticipatory service, building enduring relationships, and ensuring every interaction reflects the uncompromising standards synonymous with St. Regis.

This position calls for a leader with sharp expertise in Association Governance and the ability to navigate nuanced board dynamics with confidence, discretion, and precision. You will partner seamlessly with the Board and key stakeholders, balancing operational execution with political acuity and sound judgment. The complexity of this environment requires a poised, credible executive who leads through influence, drives alignment, and manages the elevated expectations inherent in a high-profile residential setting.

Equally important, this leader will curate and elevate the resident experience through thoughtful, differentiated activations that bring the St. Regis lifestyle to life. This is a highly visible platform within Marriott International's luxury portfolio-one where success not only defines the daily experience for residents but also serves as a powerful launching point for continued growth across our most iconic assets.

JOB SUMMARY

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.

Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents the brand in all leadership actions.

CANDIDATE PROFILE

Education and Experience

* 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 6 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

OR

* 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

Preferred:

* 8 or more years' experience in a senior management position of a Four Star/Four Diamond hotel minimally.

* Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

* Previous Association management experience.

JOB SPECIFIC TASKS

Managing Property Operations

* Works with Guidance team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

* Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.

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