Senior Director, Global Operations

Company Description

Publicis Groupe is a global leader in communication and is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Through a unified and fluid organization, Publicis Groupe partners with its clients across communication, media, data and technology to ensure access to the full breadth of capabilities in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals.

Join Publicis Groupe’s Global Operations team in a strategic client facing role to advise and deliver for our top multi-national clients on how to establish best in class global and local marketing operations. At Publicis we continue to invest heavily in our operational approach that enables our clients to maximize how each part of the end-to-end marketing ecosystem can flawlessly deliver end-to-end global marketing orchestration.

We believe it isn’t enough to have Best in Class “fill in the blank buzz word” to deliver great marketing. The best marketers of tomorrow will be able to stitch together all marketing services to highly personal and effective marketing experience.

The Sr. Director, Global Operations Solutions Consulting & Delivery Lead role is responsible for working directly with our top global clients to consult, package, recommend, sell, and lead the deployment of our end-to-end operational offerings. This role is also responsible for ensuring successful deployment of recommended solutions and ensure project is delivered appropriately. This role will not only lead key client engagements but will also be a key part of the team to inform our next gen solutions.

• Excellent opportunity to work with top global, regional and local marketing clients
• Broad global experience working with teams globally and across different time zones
• Central role with client facing responsibilities that continue to evolve (i.e., things are never repetitive nor dull)
• Highly flexible and future facing work-life balance.
• Competitive Salary, Flexible time off

• Responsible for performing detailed assessments, identifying root client challenges, and compiling summary of GAPs and opportunities
• Responsible for identifying and packaging Publicis Groupe operational solutions to address new and existing client needs
• Responsible for compiling cohesive, clear, actionable strategic client recommendations, pricing estimates and any additional follow up material through approval
• Directly manage proposal/ recommendation delivery within agreed upon timelines including expectation setting, scope with internal executive and delivery teams to ensure proposal milestones are achieved, and ultimate delivery of solutions
• Collaborates with clients, product teams, and key capabilities to solve problems and design effective solutions that support internal teams and client business needs.
• Work with the New Business Transition team to manage the setup and implementation of Publicis Groupe operational solutions for new clients during the transition of new business
• Manage internal and client executive leadership and account team communications and relationships
• Conduct half-yearly account reviews with Global Client Leads and teams.
• Manage global operations project management, solution SMEs and product teams to ensure timely delivery of operational solutions

• 5-10 years' agency experience as it pertains to media in Product Management and Technology (client facing), Media Operations (client facing), OR client‑side marketing role
• Strong experience with project planning, management, and delivery
• Strong understanding of media operations and the roles of data governance, trafficking, reporting, and analytics across the end-to-end media process
• Proactive self‑starter who is detail‑oriented and can work independently
• Flexible and open to role changes/ evolution and taking on new/ additional work outside of role scope as needed
• Excellent communication, relationship‑building, and persuasion skills to develop, manage and maintain client relationships
• Strong presentation skills including compilation of presentations and…