Director, Planning and Governance

Job Description Summary

The role is responsible for leading various planning strategies and workflows within a fast‑paced, cross‑functional matrix environment with a focus on governance, budget, and organization planning. The role leads a team and manages a portfolio of work streams in collaboration with leadership, ensuring effective decision making at all organization levels. It guides and supports team members, removes obstacles, and facilitates resolution of complex issues.

The role proactively identifies issues and influences stakeholders beyond its direct sphere to build relationships and negotiate win‑win solutions. It ensures programs and services are delivered to meet market needs and foster optimal adoption among key stakeholders including BCBS Plans, accounts, providers, and members.

• Lead and facilitate planning processes with leadership, project management, and finance to determine priorities and funding as part of the annual budget development process, while providing financial oversight for projects to ensure programs are delivered within budget and revenue targets are met.
• Develop relationships across BCBSA organizations, serving as a trusted advisor to understand business objectives and roadmaps, and integrate insights to identify interdependencies and operational efficiencies.
• Use negotiation skills to develop solutions, collaborate with business owners to monitor realignment needs, and ensure critical operational business processes support reporting.
• Lead Governance Planning by ensuring effective planning execution across the Market Solutions Committee, engaging MS staff for effective decision‑making processes, and developing governance training for stakeholders.
• Collaborate with BCBSA governance, communications, and leadership to deliver multi‑day training programs and ensure effective communication across internal stakeholders.
• Stay informed on governance decisions and scheduling requirements to ensure initiatives and projects use the established governance process effectively.
• Lead Organization Planning:
  Lead and provide input for other strategic organization planning needs in collaboration with leadership.
• Provide support and leadership as needed within Market Solutions business teams in the planning and strategy of their roadmaps and work streams.
• Ensure consistent integrated communication across key strategic initiatives to ensure consistency and alignment of objectives for key priorities.
• Provide direction and oversight of improvements to protocols and processes for department strategy efforts.
• Advocate the development and implementation of consistent collaboration tools to improve document review process, workflows, and collaboration.
• Stay current with applicable regulatory requirements.
• Lead and manage a team with the aim of driving effective performance management, fostering professional growth, and creating a positive and inclusive work environment.

Education Required:

Bachelor’s Degree in communications, marketing, business or a related field; or equivalent work experience.

Preferred:
Master’s Degree in business, communications, healthcare or equivalent work experience demonstrating extensive knowledge of activation and communication issues relevant to the healthcare setting.

Experience

Required:

10+ years of communication, program strategy and/or program execution experience.

• Advanced knowledge of Word, Excel and PowerPoint.
• Demonstrated strategic thinking skills and approach to problem solving.
• Effective organization, presentation, negotiation and communications skills (oral and written).
• Sound decision‑making and critical‑thinking abilities at both strategic and functional levels.
• Relationship management skills; ability to build effective relationships with cross‑functional teams.
• Consensus building and negotiation skills.
• Proven ability to develop key business partnerships both internal and external.
• Political perceptiveness skills.
• Demonstrated leadership skills related to staff management and achieving results through others.
• Ability to lead cross‑functional teams and get work done through others.
• Customer relationship and interpersonal skills for building and fostering key relationships.

Minimum of ten years of communication, program strategy and/or program execution experience; experience managing projects; leadership experience; experience in a cross‑functional or matrix role environment; healthcare, insurance or government experience in a related role; change management experience.

The posted salary range is $ – $.

The job is eligible for an annual bonus incentive pay. The company offers a comprehensive benefits package including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.