Program Executive - Senior Director; Consumer Goods​/Retail

Overview

Program Executive – Senior Director (Consumer Goods) is a senior program management role leading a team of program/project managers responsible for delivery for large, enterprise-level customers. The role requires hiring, building, and developing high-performing teams, delivering high-quality customer engagements, and securing favorable CSAT and business outcomes. The leader collaborates with other executives to ensure consistent delivery practices and drives strategic delivery initiatives with executive engagement and accountability.

• Lead programs by aligning scope and release planning, and aligning multiple teams with vision and business goals; establish program structure and secure cross-functional alignment.
• Guide software engineering delivery using Agile methodologies and apply strong analytical and technical skills.
• Lead stakeholder meetings to support key decisions, remove obstacles, and ensure business goals and the program’s strategic vision are met.
• Develop strong partnerships with key functional stakeholders to drive business focus; act as a trusted partner for executive management to ensure program success.
• Partner with cross-functional teams to drive workgroup alignment on tactical release issues, dependencies, status, metrics, and milestones.
• Provide visibility to program status through ongoing reporting to stakeholders and team members.
• Manage program/feature dependencies across multiple teams and functions.
• Anticipate and remove obstacles to maintain momentum and delivery progress.
• Provide monthly program reviews and updates at sprint reviews, including risks and escalations.
• Foster a collaborative environment that encourages creativity, learning, and innovation.
• Act as a catalyst to advance Product & Technology strategy globally and drive change with stakeholders across client organizations.

• Fully allocated to a single high-stakes transformation program or a small number of strategic accounts.
• Maintain a high utilization target; operate as a deeply embedded practitioner.
• Own the end-to-end program P&L, executive client relationships, steering committees, and delivery governance.
• Serve as the senior point of escalation and provide executive air cover for delivery teams.
• Bring strategic and tactical enterprise software project delivery experience to Salesforce clients.
• Provide senior-level consulting to client business and technology executives as a trusted advisor.
• Build strong executive-client relationships to influence delivery direction and resolve key issues; manage client escalations through experience and trust-building.
• Align multi-cloud delivery best practices, resourcing, team structure, knowledge, and assets.
• Oversee and mentor project leadership and practitioners.
• Support delivery assurance and the dissemination of Salesforce delivery standards and practices across programs.
• Provide feedback, coaching, and training recommendations for project managers; ensure consistent delivery methodologies across programs.
• Define and manage program governance and controls.
• Allocate and track budget and resources across the program.
• Align organizational direction with program goals and objectives.
• Create and lead project plans; monitor progress and timelines; adjust schedules as needed and resolve issues to ensure success.
• Ensure on-time and on-budget delivery of large-scale programs with proper governance during execution.
• Track resource utilization against prioritization and budget; manage timesheet approvals.
• Lead project implementations; assist with planning, tracking, documentation, and status updates.
• Lead scope changes and ensure delivery within time and budget.
• Experience managing enterprise-level programs with 50+ person teams, multiple delivery work streams, and complex integrations.
• Demonstrate strong program leadership, business insight, and analytical skills.
• Identify opportunities to demonstrate Salesforce technologies.
• Participate in end-to-end implementation planning, including program management, issue management, and organizational change.
• Leverage business knowledge to drive process improvements.
• Conduct difficult budget, resource, and timeline discussions and…