Area Manager- Janitorial Services

Area Manager
- Janitorial Services

Manage all aspects of operations within a specified geographic area. The Area Manager works at the front line and will interact with the Cushman and Wakefield Facility Managers, our Subcontract Partners, and our Facilities Hub Service/ 24/7 call center daily.

• Monday-Friday (8:00am-5:00pm).
• This is a remote/hybrid position, but you must be located in Illinois and will be required to travel to various sites throughout Illinois.
• Overseeing 150 retail locations.
• Daily inspections of retail, ATM, and principal properties – schedules will be set by the Quality Assurance Coordinator, and will be delivered to you on the last day of every month.
• Inspect 100% of their assigned properties every month.
• WOM work order entry for all specials data, billing amount, vendor name and vendor pay amounts. Alert your manager of work orders to be approved and billed.
• Respond to work orders in a timely manner, based on the priority it is assigned.
• Communicate, through the NOC, arrival to site to meet performance metric.
• Follow up with the client to ensure that requested work was completed.
• Respond to quality complaints, and correct the quality issue.
• Work with SBU Portfolio manager on vendor performance, or needed replacements due to lack of performance.
• Access email through email system for communication with the NOC, QA, SBU, and Relationship Manager (not clients).
• Monthly meetings with Property Manager.
• Identify basic mechanical issues and specials, and generate work orders.
• Weekly meetings with Senior Area Manager.
• Manage the vendor performance with the assistance of the QA reports and site visits and communicate any vendor issues to the SBU Portfolio Manager and the Relationship Manager.
• Generate work orders as a result of failing inspections.
• Manage projects planned in retail and principal locations.
• Identify missed days of cleaning, schedule make up day, and visit the branch on the makeup day while the cleaners are present.
• Review and update the open work order report daily.
• Manage all operations for self-perform locations; safety, payroll, projects, emergency response, out of scope work.
• Train employees and vendor employees during night shifts, as needed.
• Monthly reporting in your area – due monthly on the 5th your manager.

• Understanding of bank organization structure or bank experience a plus.
• Proficiency with various computer applications, including Microsoft Office and CMMS systems.
• Strong communication skills, both written and oral.
• A demonstrated background in the management of diverse activities, under extreme time constraints.
• The ability to sort through data and to determine which data is relevant to the issue at hand in a minimum amount of time.
• Quick thinker and problem solving skill, flexible and capable of multitasking.
• Strong communication, teamwork, analysis, judgment and customer focused skills.
• Process driven and goal orientated.
• Sense of urgency to address requests and issues while always maintaining diplomatic response to client.
• Organized and creative thinker for resolution, and thorough and detailed approach to all responsibilities.
• Well spoken, and able to think on their feet.
• Contain a lot of energy and are driven for perfection.

• Understanding and delivering the scope of services & specifications as specified in the SOW.
• Inspections and quality control.
• Subcontractor Partner Tracking and Performance.
• Daily cleaner check in/out (including remediation activities for missed cleans and proper communication).
• Work process cycle – both in scope and above scope – open to close.
• With focus on meeting SLAs, response times based on assigned priority, and closing with verification.
• Carpet cleaning & maintenance.
• Specialty floor care.
• Exterior window cleaning (2nd floor and higher).
• Emergencies clean up response (ex: may include toilet overflows, regurgitated food/vomit clean up, food or drink spills, etc., occurring outside of the normal work hours. Applies to all locations without day porter services).
• Periodic services scheduling and completion.
• Inventory management control and green clean compliance.
• Issue resolution and corrective action plans – when…