Senior Manager - Lounges & Services Ops

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

• Oversee the global operational execution of United’s portfolio of premium products, and effectively lead team to desired/targeted outcomes
• Develop, socialize and implement macro operational strategy for the premium space, including goal setting, KPI definition, prioritization of work, and timeline establishment
• Set operational and customer satisfaction goals for team and coach team on how to architect, implement and measure against airport‑specific action plans
• Focus on continuous improvement in the premium operation
• Continuously monitor network‑wide performance and build cases on where to focus work and direct capital and operational investment
• Manage a multi‑million dollar annual facilities maintenance budget, as well as the associated intake, prioritization, approvals, and forecasting processes with team
• Partner in development of capital planning for lounge network, ensuring operational need is clearly defined and actioned against consistently
• Represent the voice of the operation in the design and build of premium facilities (lounges, check‑in lobbies, etc.) to ensure adherence to standards and optimal maintainability
• Oversee and coach team on the successful execution of facility start‑ups/mobilizations, as well as closures based on defined and evolving processes; meet regularly with key operational and service provider leadership to provide visibility of performance of premium teams

• Bachelor’s Degree in Business Administration, Economics, Hospitality, Industrial Engineering, etc. or 4+ years of related experience
• 5+ years of direct people management experience
• High volume operations experience required
• Strong project management skills required
• Strong communication skills, including creation of materials and delivery to leaders of varying levels required
• Proven people leadership skills required
• Advanced critical thinking and analysis skills required
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master’s degree (MBA)
• Commercial airline or hospitality experience
• Refined executive presence
• Ability to lead large, diverse and geographically dispersed teams
• Data analysis skills
• Food Safety experience

The base pay range for this role is $ to $. The base salary range/hourly rate listed is dependent on job‑related factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact