Business Process Manager - Quality Governance

Business Process Manager
- Quality Governance

The Business Process Manager
- Quality Governance is responsible for leading the enterprise quality management function for GO Title, ensuring operational quality governance, stakeholder alignment, continuous improvement, and strategic execution across supported business segments.

Provides strategic and operational leadership for GO-Title's quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement.

• Lead and oversee the GO-Title Quality Governance organization.
• Establish enterprise quality standards and governance practices.
• Develop operational quality strategies aligned with business goals.
• Oversee enterprise quality performance and corrective action effectiveness.
• Monitor operational quality metrics and reporting.
• Drive enterprise-level continuous improvement initiatives.
• Ensure effective utilization of the Quality Management System (QMS).
• Establish strategic partnerships with stakeholders and operational leadership.
• Serve as an escalation point for significant quality concerns.
• Lead executive-level quality reviews and operational alignment discussions.
• Lead, mentor, and develop Quality Leads and Senior Quality Leads.
• Oversee enterprise quality reporting, dashboards, and executive summaries.
• Lead enterprise quality transformation initiatives.

• Leads highly complex enterprise quality operations.
• Exercises substantial independent judgment and strategic decision‑making authority.
• Balances operational quality governance with stakeholder partnership and business alignment.
• Manages enterprise-level operational risks, escalations, and stakeholder concerns.

• Manages operational quality functions across supported business areas.
• Provides leadership and direction for Quality Leads and operational quality initiatives.
• Oversees stakeholder engagement, reporting, and continuous improvement efforts.
• Responsible for coaching, mentoring, and talent development within the Quality organization.

• Advanced knowledge of quality management systems and operational governance.
• Strong analytical and root cause analysis skills.
• Strong stakeholder management and relationship‑building capabilities.
• Excellent executive communication and presentation skills.
• Ability to influence across operational and executive environments.
• Customer‑service‑oriented leadership approach.
• Experience leading operational improvement initiatives.
• Proficiency with Microsoft Office Suite and reporting tools.

• Bachelor's degree in Business, Operations, Quality Management, or related field preferred.

• Typically requires 8-12+ years of operational, quality, title, or related business experience.
• Experience leading quality governance and operational improvement initiatives preferred.
• Experience facilitating executive-level discussions preferred.

Transparency
Partnership
Accountability
Operational Excellence
Customer-Service-Oriented Leadership
Shared Success

Pay Range: $97,700.00 - $ Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.