Manager of Customer Experience Strategic Initiatives

Nexamp is seeking a Manager of CX Strategic Initiatives to shape and operationalize strategic priorities across Customer Experience and Marketing by driving alignment among senior leaders and ensuring focus on the highest-impact initiatives.

• In this role, you will translate business objectives into a cohesive, prioritized portfolio of work, proactively identify performance gaps, and drive cross-functional alignment to support successful execution.
• You will also help elevate project management maturity by building scalable frameworks and empowering leaders to deliver consistently against the organization’s most critical goals.
• This role is hybrid based out of our Boston, Chicago, or Washington D.C. office and reports to the Director, Revenue Optimization.
• Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives.
• Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs.
• Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact.
• Lead change management for strategic initiatives across Customer Experience and Marketing, developing adoption strategies and stakeholder engagement plans that drive successful implementation while preserving existing customer-facing workflows and service continuity.
• Leverage data insights to identify and prioritize value creation opportunities by interpreting performance trends, customer outcomes, and operational signals in partnership with analytical resources.
• Influence resource allocation decisions by building compelling business cases and aligning senior stakeholders on initiative direction, tradeoffs, and resource allocation.
• Establish and scale execution frameworks by implementing standardized project management tools, governance, and best practices that improve consistency, accountability, and throughput.
• Elevate organizational capability by embedding scalable processes, decision frameworks, and continuous improvements that increase execution consistency, throughput, and overall business impact.

• Health benefits starting day one
• Company sponsored service days
• Company contributed HSA account
• Flexible time off
• Cell phone reimbursement
• 401k company match
• Parental leave
• Educational assistance
• Flexible hybrid work arrangements
• Commuter/transit benefits

• 2+ years of experience managing and developing high-performing teams
• Bachelor’s degree in public policy, business, project management, finance, or related field
• Commitment to Nexamp’s mission and have a passion for solving tomorrow’s climate crisis today
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
• Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
• Proven ability to influence senior stakeholders and drive alignment without direct authority
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
• Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity
• 6+ years of experience in project management, program management, operations, or related fields
• Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes
• Strong experience working in fast-paced, evolving environments with competing priorities and ambiguity
• Experience building or scaling project management processes, frameworks, or operating models

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply