Senior Learning & Development Manager

Job Description

This is a hybrid role requiring 3 days per week in office.

• Global Strategy & Portfolio Leadership
• Own the multi‑year global L&D strategy for your portfolio (leadership, functional, and role-based capabilities), aligned to enterprise priorities and talent strategies.
• Establish global design standards, content architectures, and reusable building blocks to drive scale, quality, and cost efficiency across regions and functions.
• Run annual and quarterly portfolio planning that sequences initiatives, capacity, budgets, and value realization milestones.
• AI‑Enabled Design, Development & Delivery
• Reduce cycle time from intake to launch by through AI‑enabled workflows (e.g., needs analysis summarization, outline drafting, content generation, localization, quiz item writing, facilitator guide creation, and metadata tagging).
• Build and maintain AI frameworks, toolkits, and guardrails (prompt libraries, style guides, templates, RACI, approval workflows) that enable business teams to co‑create learning safely and consistently—under Global L&D guidance.
• Pilot and scale adaptive/personalized learning (LLM‑assisted practice, coaching, and feedback), accessibility by design, and multilingual delivery via responsible AI translation and cultural adaptation.
• Partner with IT/Data/Legal to ensure responsible AI practices (model/feature selection, data minimization, bias testing, human‑in‑the‑loop review, auditability).
• Consultative Stakeholdering & Change Leadership
• Serve as a trusted advisor to senior leaders, translating strategy and performance gaps into learning and behavior‑change solutions; co‑define success metrics and implementation plans.
• Establish engagement charters with sponsors (problem statement, hypotheses, desired outcomes, decision cadence, and escalation paths).
• Activate change and communications plans—purpose, storytelling, personas, channels, manager toolkits—to drive adoption and sustainment.
• Measurement, Insights & Reporting
• Operationalize a learning analytics stack to track reach, completion, application, behavior change, and business impact (Kirkpatrick/Phillips).
• Implement A/B tests and rapid learning loops; use data to iterate design, sunset low‑value assets, and redeploy investment.
• Publish executive‑ready scorecards and quarterly business reviews that tie learning to talent pipelines, productivity, quality, safety, and customer outcomes.
• Global Program & Vendor Management
• Lead global, regional, and local initiatives with clear roadmaps, interlocks, dependencies, and risk management.
• Source, negotiate, and manage external partners (vendors, universities, technology providers); set performance standards and feedback mechanisms; cultivate a strategic bench of facilitators and SMEs.
• Team Leadership & Capability Building
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives (AI fluency, data literacy, business acumen, facilitation, performance consulting), providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to. Create succession plans.
• Build a global community of practice across L&D and HR (templates, office hours, showcases) to spread best practices and reuse.
• Governance, Compliance & Ethics
• Uphold company accessibility standards, data privacy, and IP/brand requirements across all learning products and systems.
• Maintain design control and audit‑ready documentation for regulated offerings (where applicable).
• Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices
• Performs other duties as directed.

• University Degree (Equivalent to Bachelor’s degree) in Learning/Organizational Development/HR/Business preferred.
• 8–12+ years in Learning & Development (L&D)/Organizational Development (OD) with global program leadership and proven impact on enterprise priorities.
• Demonstrated AI‑enabled learning design/delivery at scale; experience establishing AI guardrails and toolkits.
• Strong record of consultative stakeholdering with senior leaders; navigating matrixed, multicultural environments.
• Demonstrated record of…