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Executive Director, Service Delivery

Job in Chicago, Cook County, Illinois, 60602, USA
Listing for: Chicago Public Schools
Full Time position
Listed on 2026-07-01
Job specializations:
  • Management
    Education Administration, Professional Development
Job Description & How to Apply Below

Executive Director, Service Delivery

Reporting to the Chief of the Office for Students with Disabilities, the Executive Director of OSD Service Delivery assists in the targeted planning and implementation of the department's strategic plan to increase high-quality standards in instruction and improve outcomes in schools for students with disabilities. The Executive Director of OSD Service Delivery serves as a member of the Office for Students with Disabilities leadership team and ensures consistent implementation of practices and guides the District's vision for special education.

This is a full-time, exempt position that will be paid for time worked on a salary basis.

The Executive Director of OSD Service Delivery will be held accountable for the following responsibilities:

  • Leads the strategy, continuous improvement, and operations of the Service Delivery department
  • Leads and supports the Service delivery team, functions, and operations, including but not limited to the areas of Vision Impairment, Deaf & Hard of Hearing, Home Hospital, Assistive Technology, Translation Service, and School Assignment to ensure the respective areas are following District policies and practices, and special education law, policies, and best practices
  • Ensures compliance with all local, state, and/or federal guidelines and policies as they relate to screening and assessing eligibility for specialized services and/or assignment to specialized placements, per the students' Individualized Education Program (IEP)
  • Ensures the respective areas they support are following special education law and policies as well as best practices
  • Monitors and helps report adherence to all compulsory rules and regulations
  • Supervises, develops, and manages the performance of a high-functioning, collaborative team of professionals including managers responsible for articulating clear, research-based approaches in Service Delivery;
    Coordinates, plans, implements, and evaluates training and professional growth experiences for assigned staff
  • Assists OSD Senior Leadership team in their comprehensive assessment of needed areas regarding the development of compliant and data-driven IEPs on behalf of students with disabilities
  • Investigate and submit written responses to ISBE regarding State Performance Plan indicator findings and supports corrective action plans that might be ordered by ISBE pursuant to these monitoring processes
  • Designs, develops, and manages processes and procedures in collaboration with content leads within OSD and with other District offices
  • Collects and analyzes process and outcome data to continually gauge effectiveness and improve performance
  • Collects and communicates key performance indicators with The Chief, Deputies, colleagues, school officials, board members, and the public as appropriate
  • Builds the capacity of district staff to effectively address issues related to services for students with disabilities including the resolution of parent concerns
  • Measures and evaluates school implementation and provides data and feedback to district administration and OSD senior leadership on an ongoing basis
  • Other duties as assigned

In order to be successful and achieve the above responsibilities, the Executive Director of OSD Service Delivery must possess the following qualifications:

  • Education Required:

    Master's degree in a relevant educational field from an accredited college or university, required
  • A valid Professional Education License (PEL) issued by the Illinois State Board of Education (ISBE), required
  • Principal endorsement/valid State of Illinois General Administrative Certificate, strongly preferred
  • Experience

    Required:

    Minimum eight (8) years of experience in district leadership, case management or similar roles supporting diverse learners
  • Minimum five (5) years of supervisory experience
  • Principal experience strongly preferred
  • Knowledge, Skills, and Abilities:
    • Strong leadership, team building and communication skills (speaking, writing, and listening) that create a team culture of high expectations and accountability for achieving results that are timely, accurate, and complete
    • Fosters trust and collaboration by seeking input and buy-in from stakeholders; builds and maintains strong relationships internally and externally
    • Strong leadership development and coaching ability to provide continual training for the team
    • Can establish clear, well-defined structures for monitoring progress toward desired outcomes
    • Ability to effectively lead a team of technically-skilled employees in an educational setting
    • Ability to manage professionals, review work effectiveness, and develop colleagues' skills as needed
    • Collaboration skills to work effectively with a wide range of district personnel, families, and the general public
    • Demonstrated ability to design and implement short and long term objectives
    • Ability to effectively lead, organize, and direct the work of others
    • Strong decision-making ability and resource management skills
    • Strong analytical and problem-solving skills
    • Excellent…
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